3-5503 - CX-E Availability - On Demand

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Duration: 2 hours

This course is intended for CX-E administrators and partner technicians that wish to learn more about the CX-E Availability feature. The course starts with an overview of call routing within a CX-E system. This is followed by demonstrating how to configure the availability routing feature in three different subscriber scenarios. Also included is a demonstration in integrating call routing based on presence status for Microsoft Skype for business and Teams.


  • Overview of Availability and Presence
  • Configuring the system
  • Adding Schedules and Overrides
  • Managing Presence and Availability settings

On completion of this course, participants should be able to:

  • Explain how CX-E routes calls in both normal and availability modes.
  • Describe which kind of call routing overrides are available with the availability feature.
  • Configure the system for availability overrides.
  • Configure overrides based on system settings, calendar, presence, and mobile device location.
  • Manage the availability settings of a subscriber in the administration utility, web phone manager, the mobile client, Outlook, and over the telephone using both speech and dial commands.


Business Administrator


3-5501 CX-E Business Administration


Format Currency Price
Per Student Online USD 300.00

Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

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Start Date End Date Start Time TimeZone Session Duration Language Location Price Currency Guaranteed To Run Add
English Web-based 300.00 USD Add to cart