Course Description

In this course participants will learn how to optimize customer engagement through the design and delivery of ultra-personalized, consistent and compliant communications. For this purpose, participants will be presented with an encompassing view of the process to design, develop, deploy and execute Communications Server projects to deliver highly personalized customer communications for various formats and distribution channels.

The course also covers how to manage large and complex OpenText Communications focused on Document Automation.

Highlights:

• Identify and implement Communications Server for different scenarios
• Build projects and manage their life cycle from design to distribution
• Communications Server script languages
• Use the Communications Server web-based solution to manage customer (on-demand) communications
• Implement interactive forms
• Introduction to the concept of Document Automation
• Post-processing documents, including Sheet Layout, OMR marks and sorting
• Fonts and drivers handling

On completion of this course, participants should be able to:

• Describe the OpenText Exstream platform
• Describe the interfaces of the OpenText Communication Server tools
• Use Communications Builder to create and manage projects
• Describe Events and Processes
• Identify the different supported Input and output Connectors
• Export and deploy Projects
• Use Control Center to run Projects
• Identify the functionality and scope of the scripting language
• Add dynamics to the Project
• Add advanced StoryTeller features to the Project
• Create a dynamic document
• Use WorkShop and StoryBoard web applications to design and produce personalized documents
• Use Describer to create Metadata Models
• Use Review and Retouch to manage Ad Hoc correspondence to compose individualized documents
• Create Interactive forms
• Use Describer to create Metadata Models
• Add metadata to the documents
• Store documents in the Document Broker repository
• Build PPQ queries against the Document Broker
• Manually release documents from the Post-processor repository
• Automatically release documents from the Post-processor repository, using queries
• Create and apply sheet layouts
• Define OMR marks
• Apply Sorting

Prerequisites