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Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
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Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
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Virtual assistant, aka chatbot, is a cognitive computing system that acts like a human operator in engaging, guiding, and providing users with contextually relevant information. It is based upon the natural language question answering technique that allows a user to pose everyday questions, processes the questions to determine the informational requirements, and delivers information against such requirements. It can ask clarifying questions to decipher the user’s intent, helping to pinpoint the correct answer. Powered by Artificial Intelligence (AI), Virtual assistant continuously learns from new information to refine its effectiveness in delivering the most relevant and accurate responses.
Virtual assistant provides a highly scalable way to automate cognitive search and knowledge discovery processes and services for both customers and staff, without compromising the quality of interaction. The human operator-like capability reduces friction inherent in traditional text entry-based search while enabling organizations to address massive volumes of diverse inquiries in an efficient and consistent manner, which results in significant cost savings, shorter response time, and improved customer satisfaction.
Virtual assistant has multiple elements working in close concert to deliver a seamless experience. First, there is the conversation component to handle the exchange of messages between user and system. Next, the intent classifier analyses the conversation to determine what the intent or topic of the conversation is most likely to be. The intent classifier uses machine learning (a branch of artificial intelligence) to develop and refine its ability to accurately classify intent.
To address a wide variety of questions, there are multiple engines in the answer server. Answer Bank provides FAQ-like responses to standard questions such as, “How can I turn off roaming on iPhone 7?” Fact Bank interprets a question to determine what the user is asking for and translates this into the correct syntax for querying whichever system this fact is stored in, such as a local repository or a remote database queried through a custom API. It provides factual answers to questions such as, “Who is Apple’s CEO?” Passage Extraction provides verbatim text from relevant sources in response to questions such as, "What did Apple’s CEO say about augmented reality?”
OpenText is a formidable text analytics platform for all document-oriented use cases.[1] Reference customers praised OpenText™ IDOL’s ability to address most of their text analytics use cases, data integration needs, the vendor’s professional services, and the platform’s scalability. IDOL is a solid choice for existing OpenText customers or for customers looking to build customized text analytics applications.