SAP Solutions

OpenText Document Presentment for SAP Solutions

Transform SAP communications into a powerhouse with a leading CCM

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Overview

Enterprises struggle to deliver accurate billing documents and customer communications while meeting regulatory requirements, scalability, and evolving needs. See how the OpenText CCM solution, seamlessly integrated with SAP systems, can help.

See how a large producer of renewable energy uplifts CX to 1.5 million customers.

Offering performance, scalability, and deep integration into SAP S/4HANA, it’s no wonder OpenText™ Document Presentment for SAP® Solutions (SAP Document Presentment by OpenText) is a leading customer communications management (CCM) solution trusted by the largest enterprises globally. Discover how your organization can deliver consistent customer experiences with AI-enhanced, ultra-personalized, compliant communications.

Get the IDC MarketScape Assessment

Why OpenText Document Presentment for SAP Solutions?

Improve customer experience with ultra-personalized and compliant communications and billing documents.

  • 20%
    lower document creation costs
    Streamline document types, provide a central controlled access point, and watch costs drop.
    Read the customer story
  • #1
    market share
    Choose the most deployed CCM solution, named a CCM leader 7 years in a row. [1]
  • SAP Pinnacle
    award winner
    Trust the company recognized by SAP for our strong partnership to deliver solutions that address important customer needs.

Use cases

  • Simplify and accelerate order processing while ensuring consistent customer communications by automating the creation of order confirmations.

  • Enhance the quote process by enabling interactive quote creation, streamlined review, and seamless multi-channel delivery for a personalized customer experience.

  • Easily keep customers informed by automating outage notification message preparation, enabling targeted communication and review, and capturing customer feedback to enhance future interactions.

    Key features

    Customer communications management directly within SAP

    Allows users to author and deliver real time, relevant communications to customers, suppliers, and partners via high-volume document generation and distribution.

    Customer communications with personalized documents

    Empowers users to generate personalized, editable documents in real-time with no coding required and distribute via any channel, directly within the SAP® UI and process.

    Integration center

    Makes it possible to communicate in any format with any target, including logistics documents like labels, barcodes, and delivery notes, and customer-facing documents such as receipts and statements.

    Multi-language support

    Removes the need for managing multiple language templates, supporting all with a single document template.

    Targeted communications

    Lets templates include targeted messages based on pre-defined or dynamic rules for better personalization.

    Batch and on-demand communications

    Supports document batch generation, such as monthly utilities statements, as well as ad-hoc generation, such as customer contact and support centers.


    Accelerate the value of OpenText Document Presentment for SAP Solutions

    Professional Services

    OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

    Partners

    OpenText helps customers find the right solution, the right support, and the right outcome.

    Communities

    Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

      OpenText Document Presentment for SAP Solutions resources

      L'Oreal logo

      L’Oréal maximizes the impact of client communications with OpenText

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      Puget Sound Energy logo

      Washington state utility energizes customer experience with OpenText

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      Play video

      Digital transformation at L’Oréal

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      Play video

      Document presentment in action at Puget Sound Energy

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      Take the next step

      Learn more about how OpenText Document Presentment for SAP Solutions can help improve your customer communications.

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