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Publicsector customer storyProvincial government entity

By collecting evidence faster, the entity reduced investigation time

Publicsector customer story

About the provincial government entity

This organization delivers public auto insurance, registration, and licensing services. It serves customers at service and claim centers, as well as via over 300 Autopac agents, across the province.

Two persons talking at a reception desk in an office
  • Year founded:
    1971
  • Size:
    1,700 employees
  • Customers served:
    800,000
  • Annual revenue:
    Nearly $1 billion

Summary

Challenges

  • Needed a reliable way to investigate sensitive data.
  • Couldn’t access and analyze data quickly during assessments.
  • Required secure evidence collection without impacting user operations or systems.

Solution

  • Deployed OpenText™ Endpoint Investigator for remote, discreet investigations.
  • Leveraged the intuitive interface and forensic features.
  • Integrated solution with internal protocols for compliance.

Results

  • Reduced investigation time by over 40%
  • Improved confidence in audit and legal readiness
  • Resolved incidents while preserving chain of custody

Solution

During deployment, OpenText Professional Services customized the solution to match the entity’s internal processes. OpenText Solutions Consulting ensured the tool aligned with operational and compliance goals. And Customer Support helped with integration.

Products deployed

Solutions deployed

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