Paul Duggan
Executive Vice President, Special Advisor
Paul Duggan is an Executive Vice President, Special Advisor at OpenText.
Prior to his Special Advisor role, Paul served as OpenText’s President and Chief Customer Officer, leading the company’s global customer organization across renewals, support, professional services, and learning services for Cloud, Off-Cloud, Enterprise, and SMB. Supported by a team of more than 7,000 professionals worldwide, he was responsible for delivering measurable business outcomes by rapidly resolving issues and ensuring customer solutions operated at peak performance.
Paul joined OpenText in January 2017 as the Senior Vice President of Revenue Operations, where he was responsible for operations across sales, professional services, business networks, and customer support and renewals. He focused on critical areas such as planning, reporting, resource optimization, enablement, and processes.
Prior to joining OpenText, Paul spent 17 years at Oracle Corporation, where he served as the Group Vice President of Support Renewal Sales, North America and was directly responsible for $6 billion of annual support revenue. He also led several Digital Renewal Centers located across continents and held key leadership roles within Education Sales and Operations for Oracle and Siebel Systems.
Outside of his work at OpenText, Paul currently serves on an advisory board for the Technology Services Industry Association and has completed executive leadership programs at the University of Michigan Ross School of Business and IESE Business School in Barcelona, Spain.
