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Learn More About How OpenText Can Help You

  • Overview
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Overview

Services

Our Services Organization helps you maximize the value of your OpenText investment using a Solution Value Chain-based roadmap that ensures speed, durability, enthusiastic user endorsement and consistency.

Featured Services

Training and Learning Services

Maximize your technology investment by effectively leveraging and enhancing OpenText EIM products and solutions. Our comprehensive education programs meet the needs of all OpenText users, ensuring the long-term success of your deployment.

Benefits:

  • Decreased calls to help desk
  • Improved understanding of ECM solutions
  • Improved knowledge sharing and collaboration
  • Increased user adoption and satisfaction
  • Management confidence in software selection
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Hosting Services

OpenText's Hosting Services provide an alternative method of deployment to achieve optimum performance without the administrative and implementation costs associated with installing and managing an in-house system

Benefits:

  • Experts with years of experience deploying and maintaining your OpenText solution
  • Fast deployment to realize success and ROI sooner
  • Scalability to easily grow with your business or project
  • Service Level Agreement (SLA)
  • Fixed, predictable cost
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Optimize Service Programs

OpenText Optimize delivers Professional Service programs focused on helping customers optimize the use, productivity, return on investment, and adoption of OpenText software through a range of services.

Enable

  • Let us educate you on the right way to optimize your solutions

Assist

  • You take ownership for optimizing your solution, but we are always close at hand when you need us

Manage

  • We take over elements or all of the day-to-day operations leaving you to focus on your business
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Services

Services

Hosting Services

OpenText's Hosting Services provide an alternative method of deployment to achieve optimum performance without the administrative and implementation costs associated with installing and managing an in-house system

Benefits:

  • Experts with years of experience deploying and maintaining your OpenText solution
  • Fast deployment to realize success and ROI sooner
  • Scalability to easily grow with your business or project
  • Service Level Agreement (SLA)
  • Fixed, predictable cost
Learn More

Training and Learning Services

Maximize your technology investment by effectively leveraging and enhancing OpenText EIM products and solutions. Our comprehensive education programs meet the needs of all OpenText users, ensuring the long-term success of your deployment.

Benefits:

  • Decreased calls to help desk
  • Improved understanding of ECM solutions
  • Improved knowledge sharing and collaboration
  • Increased user adoption and satisfaction
  • Management confidence in software selection
Learn More

Capture Services

Information Outsourcing Services modernize access to your critical records with a single, reliable, confidential and safe solution - from paper to dashboard.

Information Outsourcing Services (IOS) includes:

  • High-volume, technology-based scanning, data processing, and document management
  • Conversion of paper documents, legacy files, microfilm, or microfiche
  • Extracting information from your paper files to populate a content management system
  • A 100% auditable trail on each file
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Translation and Localization Services

We help organizations that communicate with their customers, employees, and vendors in more than one language, efficiently and with the utmost quality. Regardless of the type, size or volume of text that needs to be translated, or the number of languages required, we cover all linguistic needs.

Benefits:

  • High quality translations
  • Respect of deadlines
  • Ease of service
  • Lower cost
  • Turnkey solution
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Consulting Services

Consulting Services

OpenText Consulting is dedicated to the successful deployment of OpenText ECM solutions.

With a methodology honed over years of deploying OpenText ECM for enterprise or departmental use, OpenText consultants orchestrate the strategic planning, implementation and governance of OpenText ECM solutions, or deliver rapid implementation and upgrade services to accelerate your return on investment.

Our consulting group can help you build solutions that enable you to leverage your investment in our technology, and in existing enterprise systems. As consulting engagements, Service Packages include tasks and deliverables as defined on a per-engagement basis. The implementation of these service packages can range from simple modifications to meet specific departmental needs to enterprise applications that integrate with multiple existing systems.

OpenText's Global Services Implementation Framework provides the proven methods, procedures, and guidelines to successfully roll out Enterprise Content Management solutions.

Service Packages

Operational Modeling

Operational Modeling is a business first approach to help you optimize your use of OpenText ECM.

The Operational Modeling engagement will enable you to:

  • Identify the appropriate starting point for a OpenText ECM implementation
  • Develop an implementation roadmap
  • Mitigate risk inherent
  • Improve system adoption
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Governance Assessment

OpenText's Governance Assessment Package gives organizations the critical insight they need to delineate a clear policy and good practice for internal controls and governance initiatives.

We provide governance solutions in a wide range of subject areas or domains:

  • Program
  • Adoption
  • System
  • Operations
  • Discipline
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User Experience

The User Experience Service Package defines a user-centric approach that helps OpenText customers optimize their use of OpenText ECM.

This consulting engagement covers the following aspects of user experience:

  • Creative Brief
  • Branding Elements
  • Information Architecture
  • Visual Design
  • Build Options
  • Style Guide
  • Page Templates

 

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System Design

System Design Service Packages are a consultancy services offered to customers who require architecture design advice for sizing new systems or scaling existing OpenText ECM systems.

Benefits:

  • Improved system performance
  • Customers gain a detailed understanding of how their users use their system
  • Potential to learn of future concerns,
  • A baseline performance level 

 

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