In May 2016, OpenText acquired certain customer experience software and services assets from HP Inc. (NYSE: HPQ). The software assets acquired include: TeamSite, a modern multi-channel digital experience management platform for web content management; MediaBin, a digital asset management solution; Qfiniti, an intelligent workforce optimization solution designed to improve enterprise contact center management; and, Explore and Optimost.
In August 2016, OpenText also acquired the Customer Communications Management (CCM) assets from HP Inc. (NYSE: HPQ), including: Exstream, Output Management, TeleForm and LiquidOffice for customer communications management, process automation, and document delivery solutions. These assets nicely complement OpenText StreamServe, OpenText MediaManager, OpenText TeamSite, and OpenText MediaBin - allowing OpenText to better serve its customers by offering a wider set of CCM capabilities in areas including: authoring, workflow, and composition for multichannel document presentment and interactive communications.
These solutions are now part of the overall Customer Experience Management strategy and offer a set of applications and add-on products that focus on delivering personalized content and engaging interactions along a continuous customer journey.
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