OpenText Web Experience Management
Attract visitors to your site with a dynamic content management system (CMS) that drives exceptional and personalized online experiences
Bring your organization to a high digital graduation in a world of material production and intangible Internet. Easy to use experienced Web solution with straightforward integration of available micro- and self-services and systems.
Bring the right action in the right context with core capabilities for identifying the right audience, testing the right message or value proposition and targeting the right device or channel by geo-location or similar end-user characteristics.
Use high agility and responsiveness by using the best design with responsiveness for the right channel and scale your infrastructure for the highest request rate.
OpenText Web Experience Management Customer-driven enhancements enable Web developers, Marketers or Creative Teams to produce rich-media content, campaigns or websites more efficient and enjoyable.
Customers, partners, and employees, all expect a higher level of engagement and sophistication with their web experience today. These elevated expectations have created the opportunity for a more contextual, meaningful and compelling conversation between website, brand and user – across multiple devices and platforms.
Balancing technology with a customer-centric approach to acquiring and retaining your customers shouldn’t mean that the technology that powers your website is complex and difficult to use, nor should it require extensive IT involvement or specialized skills. The key is to invest in a web experience management solution that enables your lines of business to execute their strategic digital vision, while empowering non-technical users and content owners to deliver compelling online experiences.
OpenText Web Experience Management is the enterprise-grade solution for creating and managing compelling web content across all organizational, customer-centric touch points – intranet or extranet, public or private. Enterprises understand the importance of standardizing on a transaction-oriented solution that is robust enough to scale across the organization but is also responsive to the business requirements of most content marketers—especially with the high demands in mobile, social and video today.
Moving to the cloud is a really important step for most organizations and yes, users have a reason to be suspicious. However, the benefits using a secure and compliant platform for Customer Experience Management solutions are more than unlimited storage or CPU power. Enterprise organization can increase efficient, be more robust and save money for maintain hardware and software.
With Web Experience Management, organizations can provide compelling, responsive experiences across Omni-channel touch points that support many enterprise information platforms, languages, devices, social and rich media requirements. Our solution is an advanced platform, leveraging the latest in web technologies, such as HTML5 and REST APIs, to easily support integration with several enterprise systems. With integrated media controls, drag-and-drop and easy-to-use interface, businesses can create a web presence that draws on images, video, text and documents within the principles of responsive design to deliver the most optimized, social, non-disruptive experience possible.
What OpenText Web Experience Management Can Do For You
OpenText Web Experience Management:
- Provides a strategic architecture platform that forms the basis of a mission-critical customer experience management solution
- Brings additional value to your web content by supporting integration with your existing information management systems, enabling you to bridge information silos
- Promotes innovation around productivity improvements by using existing content and other information to optimize the customer experience
- Manages your web content in an easy, more productive process
- Increases revenues by providing satisfying customer experiences that result in ongoing engagement
Why Choose OpenText Web Experience Management?
Faster time-to-market is streamlining creation and production for products, product portfolios and campaigns.
Automated, dynamic, just-in-time marketing with personalized and targeted campaigns and templates requires better managed content. Omni-channel, cross-channel delivery is one of the key requirements of any modern company. One of the top pressures faced by most organizations is the rapidly changing customer expectations followed by the need to engage customers with personalized content. Fragmented views of customer’s interactions and histories plus an increasingly competitive market/business landscape with new and agile business models increase to essential to focus of delivering unified customer experiences.
Integration of all departments, in-house and cloud-based services or processes
Business, marketing and consumer demands are presenting the right content to the right time on the right device. A seamless integration of any related process increases the customer satisfaction and to keep the customer in attractive and agile way. Marketing, Sales, Product and Services will finally start to collaborate.
Customer and employee experience is key
Optimize and linked process will help customers to engage their consumers and users. A company who creates a higher employee engagement regarding their own products and services will increase customer satisfaction. Customer experience, DX or CX initiatives are driving more than externally facing, public websites focusing on Marketing programs. Modern systems and solutions like OpenText Web Experience Management provide solutions for employees, partners, consumers, citizens, patients, self-services.
Audience Management – bring the right content to the right audience with OpenText Web Experience Managements new Audience Manager to create audience definition. Once created, audiences are available to use in all targeting rules and targeting component.
Variants, A/B testing - This optional integration of OpenText Optimost enables Marketers and Web developers to create and handle Web Experience Management variations. Easy to create, Easy to handle and easy to use selected data provider as well relevant site analytics.
Responsive Design – so you look your best every time. By implementing the ability for your website to adjust to various browser sizes, you can ensure that customers are viewing your website the way it is meant to be seen – no matter from what device or platform.
Omni-Channel Touch Points – for broader visibility and exposure. Rather than pushing static content to web properties, you can exceed customer expectations with tools that dynamically deliver adaptive and content-centric experiences across every possible point of customer interaction.
Adaptive Content – deliver compelling experience tailored and designed for personalized usage. Use your website to create fresh, relevant, targeted content specifically designed to reach, be relevant to, and engage distinct audience segments.
Gain insights – understand what attracts and keeps customers happy. Analyze the usage of pages, content and other relevant objects to increase the visibility of any information delivered in a personalized way.
With OpenText™ Web Experience Management, organizations can provide compelling, responsive mission-critical customer experiences across omni-channel touch points that support many enterprise information platforms, languages, devices, social and rich media requirements.
Web Experience Management is an advanced platform, leveraging the latest in web technologies, to easily support integration with existing or planned enterprise systems. With integrated media controls, drag-and-drop and easy-to-use interface, businesses can create a web presence that draws on images, video, text and documents within the principles of responsive design to deliver the most optimized, social, non-disruptive experience possible. Equipped with business intelligence tools, real-time customer insights, analytics, and process automation tools, you can quantify and analyze your customer engagement results.
Key features of the OpenText Web Experience Management platform include:
Translations.com Integration: Web Experience Management offers translation of web pages and individual content assets via integration with translations.com. Easily mark items ready for translation and track their progress from the workspace dashboard to keep track of status and awaiting activity.
Livefyre integration: Web Experience Management includes a integration with Livefyre for social interaction such as reviews, ratings, and comments. Additional Livefyre components like maps and media walls can be easily added as well.
Rich Media Palette: Automatically view and use media from OpenText Media Management with no syncing required. Once the Media Management connection has been configured, media assets appear in the external content palette and can be dragged onto a web page. Easily pick media items to add to content types and leverage the Media Management Adaptive Delivery server to deliver the asset.
Plug-In Engines for Image Formats: The media management functions built into Web Experience Management support creating image renditions using any third-party image engine with appropriate APIs so Web Experience Management can leverage any capability supported by the image engine.
Labelling of related collections of content: Provides a better way to personalize, and perform batch actions, on collections of content such as personalized campaigns, releases, projects etc.
Auditing and Reporting: Web Experience Management users will be able to report and use log data and content usage presented in Dashboard views to manage and track the experience of their customers.