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OpenText Exstream

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OpenText™ Exstream helps companies of all sizes optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. The latest release combines the best of Exstream and Communications Center (StreamServe and PowerDocs) into one powerful “CCM Anywhere” platform so you can engage anywhere, integrate anywhere and deploy anywhere for more connected customer journeys.

With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.

Read the Exstream Product Overview to learn more

Watch the Exstream Video

Watch this 2 minute video to see how Exstream can help your business

OpenText™ Exstream is an omni-channel customer communications management (CCM) solution that combines the best of two leading CCM solutions – Exstream and Communications Center – into a single solution. Exstream enables you to create connected customer journeys and meaningful customer conversations by helping you understand, service and react to your customers using the delivery formats and channels they prefer – including email, web, and mobile.

With a combined customer base of more than 5,000 customers worldwide, Exstream release 16.2 powers the transformation of all of your data—whatever file sources, formats, and systems you maintain—into relevant and insightful customer communications.

With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment, and our accelerator packages allow for easy integration with core systems to speed key business processes.

Integrate Anywhere: The enterprise solution for true digital transformation

  • Strongest integration with business apps and ecosystems
  • Easy integration with data and content from any application
  • Use content as it is, where it is
  • Non-disruptive transition from print to digital - reduce redundant efforts by helping companies manage print and digital together, making sure they are not disconnected

Engage Anywhere: CCM for anytime, anywhere engagement

  • Market-leading CCM solution delivers interactive and automated, unified communications
  • Supports the evolution from one-way, non-contextual communications to interactive engagements; from fixed formats to responsive displays; and from on-demand communications to real-time messaging
  • Future-proof your CCM strategy, supports tomorrow’s CCM requirements

CCM “Your Way”

  • Flexible deployments – complete CCM solution on-premises, cloud, or hybrid
  • Scale to handle small projects or complex enterprise-wide deployments
  • Enable business users to design and deliver communications without IT
  • Flexible pricing and purchasing options

Exstream release 16.2 is available stand alone or as part of the OpenText Experience Suite platform for Customer Engagement Management (CEM).

The latest release of Exstream includes a number of new features and functions to make designing and delivering ultra-customized communications easy for business users. For a first-hand look at some of the new capabiltiies, check out the following demos:

Exstream 16.2: Business Content Authoring using StoryBoard

This demo shows how easy it is for business users to change content and messages.

Required Edit Area Navigation in Empower Editor 16.2

Demonstrates how business users in the Empower Editor are now able to quickly and easily identify and navigate to areas of the communication that require updates.

Revision Tracking in Empower Editor 16.2

Demonstrates how Revision Tracking in the Empower Editor enables collaborative multi-user and workflow-based editing of interactive customer communications.

CAS and Exstream PowerDocs

Shows how resources that sit in the Common Asset Service (CAS) are used and re-used by Exstream PowerDocs.

Exstream PowerDocs SFDC Quote Word

Shows how a quote document is generated out of Salesforce including the interview mode and a Microsoft Word integration for document editing.

Exstream PowerDocs SFDC Contract DocuSign

Shows how a contract is generated out of Salesforce including the interview mode and how to electronically sign the contract using DocuSign.

For more Exstream success stories, visit the Customer Success Story portal.

AmerisourceBergen logo

AmerisourceBergen

We have the power and performance needed to create, render and distribute a quarter million documents into customers’ hands by the next morning.

Read more

Product: OpenText Customer Communications Management

BlueShore Financial logo

BlueShore Financial

OpenText Exstream creates clear, meaningful communications, so people understand them. This reduces expensive call inquiries from confused clients. High-quality documents get peoples’ full attention and deliver our messages more effectively.

Read more

Product: OpenText Exstream

FWD Life Insurance Company (Bermuda) Limited logo

FWD Life Insurance Company (Bermuda) Limited

This has been a dream product. We save almost $1.4M per year. It helps us communicate effectively and efficiently across different markets, languages, national borders, and distribution channels. That represents a great investment for us.

Read more

Product: OpenText Customer Communications Management

Gore Mutual Insurance Company logo

Gore Mutual Insurance Company

Launching our new uBiz service with OpenText Exstream has given us a foothold in the digital space, has enabled us to fill a gap in the market and has added a valuable new strand to our business.

Read more

Product: OpenText Exstream

O2 Slovakia logo

O2 Slovakia

We found OpenText PowerDocs’ high performance functions and mature architecture very impressive. OpenText PowerDocs was the only solution that could meet all our business demands

Read more

Product: OpenText PowerDocs

The Unum Group - Unum US logo

The Unum Group - Unum US

Using Exstream has enabled us to automate the production of 160,000 emails which were previously created manually. The return on investment is huge from a time-saving perspective for our customers.

Read more

Product: OpenText Exstream

Colina Insurance

Find out how Colina Insurance ensures policyholders across 700 islands receive personalized communications using OpenText Exstream.
Watch this 2 minute video to see how Exstream can help your business

Learn More

 OpenText Exstream Release 16.2 Product Overview

 OpenText Exstream Empower Editor Overview

 OpenText Exstream Delivery Manager

 OpenText Exstream and SparkPost

 Exstream for Property & Casualty Insurers

 Exstream for Claims Processes

 Exstream for Insurance Life and Annuity

To extend your CCM solution to include reliable delivery of critical documents and real-time notification of device malfunctions or job interruptions, learn more about OpenText Output Management solutions.