Customer Communications Management

Improve customer experience and document efficiency through automated customer communications

solution-suite-customer.png

Putting marketing messages on the invoice and remove all inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

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  • Overview
  • Business Needs
  • Products
  • Resource Center

Overview

Customer Communications Management Overview

OpenText Customer Communications Management solution improves customer experience through the automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our customer communications management solutions to create, produce, and distribute enterprise documents on-demand—and engage more profitably with customers. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in multiple formats across multiple channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management simplifies and automates document-related business processes to improve business performance and efficiency.

Simple to deploy and maintain, our customer communications management solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to scale across any document-driven business process, OpenText Customer Communications Management integrates easily with ERP and supply-chain systems and applications, including those from SAP®.

Featured Products

OpenText StreamServe

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

Benefits:

  • Engage more profitably with customers – Leverage personally relevant information at every touch point
  • Simplify and automate document execution and handling – Streamline processes to lower cost and speed performance
  • Empower users – Give business users hands-on control of documents

 

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OpenText StreamServe Communications Governance

Apply governance rules to all your customer communications

Benefits:

  • Bring existing documents under compliance in CLM
  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

 

 

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OpenText StreamServe Customer Engagement

Get closer to your customer.

Benefits:

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Insure consistent communication across multiple channels

 

 

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Business Needs

Customer Experience Management Solutions

Generate improved time-to-market by giving your customers, employees, and channel partners rich, personalized, and engaging experiences every time.

Not every Content Management System (CMS) is designed to address the complexities and speed that organizations need today. To prosper, you must think mobile first, be bold, enforce brand consistency, and engage in social communications through community-driven websites. OpenText solutions are designed to assist in digital marketing efforts, enabling you to amplify your online marketing strategy, manage your global brand, embrace social business, and produce effective customer communications.

Online Marketing

  • Make your Web site “stickier”?
  • Drive traffic to your Web site from search and social sites?
  • Understand your customers better?
  • Allow visitors to contribute content?
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Global Brand Management

  • Ensure consistent branding everywhere?
  • Create an immersive, interactive, multimedia site?
  • Find, create and publish content quickly?
  • Manage rights and royalties for media?
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Customer Communications Management

  • Give business owners control of communications?
  • Deliver messages to all channels easier and faster?
  • Communicate in a way that stands out from the crowd?
  • Match the message to the customer's preferences?
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Social Business

  • Support thriving online communities and forums?
  • Add social apps in a safe and compliant way?
  • Spur collaboration to fuel productivity and innovation?
  • Securely share and collaborate beyond the firewall?
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Products

Customer Communications Management Products

OpenText StreamServe

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

Benefits:

  • Engage more profitably with customers – Leverage personally relevant information at every touch point
  • Simplify and automate document execution and handling – Streamline processes to lower cost and speed performance
  • Empower users – Give business users hands-on control of documents

 

Learn More

OpenText StreamServe Billing & Statements

Automate and optimize the high-volume document production

Benefits:

  • Reduce printing costs with consolidated, batched or distributed printing
  • Improve customer experience with personalize content, appearance and language
  • Cut mailing costs with pre-sorting and electronic document delivery

 

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OpenText StreamServe Communications Governance

Apply governance rules to all your customer communications

Benefits:

  • Bring existing documents under compliance in CLM
  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

 

 

Learn More

OpenText StreamServe Correspondence Management

Gain a competitive advantage to drive more revenue in a challenging market

Benefits:

  • Enable business users to create messages without IT intervention
  • Improve effectiveness with targeted messages
  • Ad-hoc changes in hours, not months

 

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OpenText StreamServe Customer Engagement

Get closer to your customer.

Benefits:

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Insure consistent communication across multiple channels

 

 

Learn More

OpenText StreamServe Document Optimization

Streamlines and automates document-centric processes for customers in the logistics and distribution industry

Benefits:

  • Trucks leave the dock faster
  • Reduce labor and error in manual handling
  • Advertise on your shipping documents
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Resource Center

Business Resources

OpenText Solutions for Product Development

Customer Stories

solution-suite-customer.png

Putting marketing messages on the invoice and remove all inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

OpenText StreamServe's solution to streamline the printing of our Driver Ready Packs has exceeded our expectations. We expect to save approximately $2 million per year due to improved operational efficiencies.

Peter Ruggerello,

Contact a Solutions Specialist

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800-499-6544

THE OPENTEXT FAMILY

OpenText has recently welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of the OpenText brand family, see:

See All Rebranded Products