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Customer Communications Management

Improve and automate customer engagement with personalized documents using OpenText Customer Communications Management (CCM) solutions, used by thousands of organizations worldwide for over 20 years.

Launching our new uBiz service with OpenText Exstream has given us a foothold in the digital space, has enabled us to fill a gap in the market and has added a valuable new strand to our business.

Gary Anderson, Digital Project Manager, Gore Mutual Insurance Company

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OpenText Customer Communications Management (CCM) Software Tools

  • Overview
  • Business Needs
  • Products
  • Resource Center

Overview

CCM Software from OpenText

Customer Communications Management (CCM) solutions improve customer experience through the automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to create, produce, and distribute essential business communications that is highly personalized and interactive —and engage more profitably with customers. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in multiple formats across multiple channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText’s Customer Communications Management solutions simplify and automate document-related business processes to improve business performance and efficiency.

Simple to deploy and maintain, our suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet your departmental or enterprise needs and to scale across any document-driven business process, OpenText’s  CCM solutions integrate easily with your businesses’ systems of record such as ERP and CRM and other business applications, including those from SAP®, Salesforce, Microsoft and Infor TM.

Featured Products

OpenText™ Exstream

OpenText Exstream is a multichannel customer communication management (CCM) solution that helps you improve customer experience with relevant, meaningful communications delivered through the customer's preferred channel including web, email, print and SMS. Exstream allows you to produce:

  • Fully customized high-volume statements and bills
  • Self-service web applications for enrollment & account sign-up
  • On-demand marketing
  • Personalized correspondence and proposals produced interactively by customer-facing employees
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OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

  • Faster turnaround for key business processes
  • Significantly increased efficiency and throughput
  • Support for new business opportunities
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OpenText Communications Center CRM (CC CRM)

OpenText Communications Center CRM is a cloud-based solution for generating quotes, proposals, contracts, service documents, written follow-ups to phone inquiries, and other high-quality, personalized customer correspondence, simply and intuitively directly from your CRM solution.

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Business Needs

Customer Communications Management Solutions

Improve & automate your customer engagement with personalized documents using Customer Communications Management (CCM) solutions from OpenText.

Customer Engagement

Get closer to your customer.

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Ensure consistent communication across multiple channels

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Correspondence Management

Gain a competitive advantage to drive more revenue in a challenging market.

  • Enable business users to create messages without IT intervention
  • Improve effectiveness with targeted messages
  • Ad-hoc changes in hours, not months Apply governance rules to all your customer communications.

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Communications Governance

Bring existing documents under compliance in CLM

  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

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Billing & Statements

Automate and optimize the high-volume document production.

  • Reduce printing costs with consolidated, batched or distributed printing
  • Improve customer experience with personalize content, appearance and language
  • Cut mailing costs with pre-sorting and electronic document delivery

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Document Optimization

Streamlines and automates document-centric processes for customers in the logistics and distribution industry.

  • Trucks leave the dock faster
  • Reduce labor and error in manual handling
  • Advertise on your shipping documents

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Products

Customer Communications Management Products

OpenText™ Exstream

OpenText Exstream is a multichannel customer communication management (CCM) solution that helps you improve customer experience with relevant, meaningful communications delivered through the customer's preferred channel including web, email, print and SMS. Exstream allows you to produce:

  • Fully customized high-volume statements and bills
  • Self-service web applications for enrollment & account sign-up
  • On-demand marketing
  • Personalized correspondence and proposals produced interactively by customer-facing employees
Learn More

OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

  • Faster turnaround for key business processes
  • Significantly increased efficiency and throughput
  • Support for new business opportunities
Learn More

OpenText Communications Center CRM (CC CRM)

OpenText Communications Center CRM is a cloud-based solution for generating quotes, proposals, contracts, service documents, written follow-ups to phone inquiries, and other high-quality, personalized customer correspondence, simply and intuitively directly from your CRM solution.

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OpenText Document Presentment for SAP

For more than a decade, SAP and its customers have utilized OpenText’s CCM tools as their communications management solution of choice. Document Presentment for SAP, is the only solution utilizing the power of Communications Center, delivered to SAP-standards, certified to work seamlessly with the widest breadth of SAP solutions, including SAP® SuccessFactors® and SAP® Hybris® Digital Marketing (with SAP Hybris Digital Documents by OpenText).

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OpenText Communications Center (CC) Add-on Modules

  • OpenText Reports and Output Management (ROM)
  • OpenText DPLive (DPL)
  • OpenText Contract Center
  • eInvoicing by Trustweaver
  • DocuSign for OpenText CC CRM
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Resource Center

Learn More

 Communications Center Executive Brief
 Communications Center Enterprise Solution Overview
 Communications Center Enterprise Product Overview
 Communications Center CRM Solutions Overview
 Communications Center CRM Product Overview

Customer Stories

AmerisourceBergen logo

AmerisourceBergen

OpenText StreamServe's solution to streamline the printing of our Driver Ready Packs has exceeded our expectations. We expect to save approximately $2 million per year due to improved operational efficiencies.

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Product: OpenText Customer Communications Management