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Customer Communications Management

Improve and automate customer engagement with personalized documents using OpenText Customer Communications Management (CCM) solutions, used by thousands of organizations worldwide for over 20 years.

Launching our new uBiz service with OpenText Exstream has given us a foothold in the digital space, has enabled us to fill a gap in the market and has added a valuable new strand to our business.

Gary Anderson, Digital Project Manager, Gore Mutual Insurance Company

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OpenText Customer Communications Management (CCM) Software Tools

  • Overview
  • Business Needs
  • Products
  • Resource Center

Overview

CCM Software from OpenText

Customer Communications Management (CCM) solutions improve customer experience through the personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in a variety of digital and print formats and channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management solutions simplify and automate document-related business processes while driving a better customer experience.

Simple to deploy and maintain, our suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet your departmental or enterprise needs and to scale across any document-driven business process, OpenText CCM solutions integrate easily with your businesses’ systems of record such as ERP and CRM and other business applications, including those from SAP®, Salesforce, Microsoft and Infor™.

Featured Products

OpenText Exstream

Allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. With on-premises and Cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. Exstream allows you to:

  • Reduce costs
  • Get to market faster
  • Increase customer loyalty and engagement
  • Ensure compliance
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OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

  • Faster turnaround for key business processes
  • Significantly increased efficiency and throughput
  • Support for new business opportunities
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OpenText Communications Center CRM (CC CRM)

OpenText Communications Center CRM is a cloud-based solution for generating quotes, proposals, contracts, service documents, written follow-ups to phone inquiries, and other high-quality, personalized customer correspondence, simply and intuitively directly from your CRM solution.

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Business Needs

Customer Communications Management Solutions

Improve and automate your customer engagement with personalized documents using Customer Communications Management (CCM) solutions from OpenText.

Customer Engagement

Get closer to your customer.

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Ensure consistent communication across multiple channels

Billing & Statements

Automate and optimize the high-volume document production.

  • Reduce printing costs with consolidated, batched or distributed printing
  • Improve customer experience with personalize content, appearance and language
  • Cut mailing costs with pre-sorting and electronic document delivery

Correspondence Management

Gain a competitive advantage to drive more revenue in a challenging market.

  • Enable business users to create messages without IT intervention
  • Improve effectiveness with targeted messages
  • Ad-hoc changes in hours, not months apply governance rules to all your customer communications.

Document Optimization

Streamlines and automates document-centric processes for customers in the logistics and distribution industry.

  • Trucks leave the dock faster
  • Reduce labor and error in manual handling
  • Advertise on your shipping documents

Communications Governance

Bring existing documents under compliance in CLM

  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

Products

Customer Communications Management Products

OpenText Exstream

Allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. With on-premises and Cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. Exstream allows you to:

  • Reduce costs
  • Get to market faster
  • Increase customer loyalty and engagement
  • Ensure compliance
Learn More

OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)

Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

  • Faster turnaround for key business processes
  • Significantly increased efficiency and throughput
  • Support for new business opportunities
Learn More

OpenText Communications Center CRM (CC CRM)

OpenText Communications Center CRM is a cloud-based solution for generating quotes, proposals, contracts, service documents, written follow-ups to phone inquiries, and other high-quality, personalized customer correspondence, simply and intuitively directly from your CRM solution.

Learn More

OpenText Document Presentment for SAP

For more than a decade, SAP and its customers have utilized OpenText’s CCM tools as their communications management solution of choice. Document Presentment for SAP, is the only solution utilizing the power of Communications Center, delivered to SAP-standards, certified to work seamlessly with the widest breadth of SAP solutions, including SAP® SuccessFactors® and SAP® Hybris® Digital Marketing (with SAP Hybris Digital Documents by OpenText).

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OpenText Communications Center (CC) Add-on Modules

  • OpenText Reports and Output Management (ROM)
  • OpenText DPLive (DPL)
  • OpenText Contract Center
  • eInvoicing by Trustweaver
  • DocuSign for OpenText CC CRM
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OpenText LiquidOffice

OpenText™ LiquidOffice is an intelligent forms automation solution that enables organizations to automate document and forms-driven processes using electronic forms and workflow capabilities for improved efficiency, control, and customer satisfaction.

  • Design and publish web forms
  • Manage the flow of data and documents
  • Deliver integrated EIM & CEM solutions
  • Secure customer & employee access
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OpenText TeleForm

OpenText™ TeleForm is an intelligent forms automation solution that provides a paper on-ramp for document and forms-driven processes using powerful design, capture, and recognition technologies to eliminate time-consuming manual data entry.

  • Design and distribute forms
  • Capture and extract data
  • Accelerate EIM and CEM processes
  • Integrated paper + digital forms solutions
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OpenText Output Manager

The core of the Output Management Solutions, Output Server provides extremely reliable delivery of your business-critical documents, streamlines your business processes, and provides real-time notification of device malfunctions or job interruptions.

Output Server also enables:

  • Assured document delivery
  • Centralized management for tracking and controlling
  • Ability to easily incorporate new output destinations without having to install separate drivers for each device.
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OpenText xPression

Empowers organizations to transform the customer experience by automating the creation of timely, accurate and personally relevant communications for a wide range of use cases across the entire customer journey. xPression meets enterprise needs for flexibility and control while supporting a variety of delivery channels and devices of choice to drive bi-directional engagement. xPression enables organizations to:

  • Improve customer experience
  • Reduce operating costs
  • Increase productivity
  • Ensure compliance
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Resource Center

Learn More

 OpenText Exstream Release 16.2 Product Overview
 OpenText Exstream Empower Editor Overview
 Communications Center Executive Brief
 Communications Center Enterprise Solution Overview
 Communications Center Enterprise Product Overview
 Communications Center CRM Solutions Overview
 Communications Center CRM Product Overview

Customer Stories

AmerisourceBergen logo

AmerisourceBergen

OpenText StreamServe's solution to streamline the printing of our Driver Ready Packs has exceeded our expectations. We expect to save approximately $2 million per year due to improved operational efficiencies.

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Product: OpenText Customer Communications Management

BlueShore Financial logo

BlueShore Financial

OpenText Exstream creates clear, meaningful communications, so people understand them. This reduces expensive call inquiries from confused clients. High-quality documents get peoples’ full attention and deliver our messages more effectively.

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Product: OpenText Exstream

FWD Life Insurance Company (Bermuda) Limited logo

FWD Life Insurance Company (Bermuda) Limited

This has been a dream product. We save almost $1.4M per year. It helps us communicate effectively and efficiently across different markets, languages, national borders, and distribution channels. That represents a great investment for us.

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Product: OpenText Customer Communications Management

Gore Mutual Insurance Company logo

Gore Mutual Insurance Company

Launching our new uBiz service with OpenText Exstream has given us a foothold in the digital space, has enabled us to fill a gap in the market and has added a valuable new strand to our business.

Read more

Product: OpenText Exstream

O2 Slovakia logo

O2 Slovakia

We found OpenText PowerDocs’ high performance functions and mature architecture very impressive. OpenText PowerDocs was the only solution that could meet all our business demands

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Product: OpenText PowerDocs

The Unum Group - Unum US logo

The Unum Group - Unum US

Using Exstream has enabled us to automate the production of 160,000 emails which were previously created manually. The return on investment is huge from a time-saving perspective for our customers.

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Product: OpenText Exstream

OpenText recognized as a leader in Gartner Magic Quadrant for CCM Solutions

The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see:

See All Rebranded Products