Customer Experience Management (CEM)

Accelerate your time to market and ensure that each user gets the best possible and consistent experience at every point of interaction. Leverage an adaptive studio to orchestrate an omni-channel digital marketing strategy.

Learn More About How OpenText Can Help You

  • Overview
  • Business Needs
  • Products
  • Resource Center

Overview

Experience Suite Overview

Generate improved time-to-market by giving your customers, employees, and channel partners rich, personalized, and engaging experiences every time.

Not every Content Management System (CMS), Digital Asset Management (DAM) or Document Presentment application is designed to address the complexities and speed that organizations need today. To prosper, you must think not just mobile first, but AUDIENCE first -  be bold, enforce brand consistency, and engage in social communications through community-driven websites all to improve marketing, sales and customer service. OpenText solutions are designed to assist in delivering your digital presence and the correspondence that enables you to amplify your online marketing strategy, manage your global brand, embrace social business, and produce effective customer communications.

 

Featured Products

OpenText Tempo Social

Create a social workplace, augment your social marketing activities, and build a more social intranet to improve collaboration, enrich user experience, and extend communications.

Benefits:

  • Connecting with user, partners and customers through conversation
  • Getting closer to customers in a way that drives cost efficiencies
  • Integrating business functions with the social infrastructure!
Learn More

OpenText Media Management

The proven, tested enterprise Digital Asset Management (e-DAM) solution that accelerates the workflow-driven creation, collaboration, production and distribution of digital media.

Benefits:

  • Customizable, Browser-based Portal
  • Any number of “consumer users” to read, search view, browse and download
  • Embedded File Acceleration to transfer large files faster
Learn More

OpenText Web Experience Management

Create and deliver dynamic, targeted interactions across multiple touch points with this solution built for high-performance, enterprise-scalable, and transaction-oriented web applications.

Benefits:

  • Leverage responsive design to display content consistently across mobile devices
  • Increase revenue by satisfying customers with compelling experiences and meaningful conversations
  • Take advantage of every customer touch point with device neutral, content-centric experiences 
Learn More

Business Needs

Customer Experience Management Solutions

Generate improved time-to-market by giving your customers, employees, and channel partners rich, personalized, and engaging experiences every time.

Not every Content Management System (CMS) is designed to address the complexities and speed that organizations need today. To prosper, you must think mobile first, be bold, enforce brand consistency, and engage in social communications through community-driven websites. OpenText solutions are designed to assist in digital marketing efforts, enabling you to amplify your online marketing strategy, manage your global brand, embrace social business, and produce effective customer communications.

What's Your Challenge?

Online Marketing

  • Make your Web site “stickier”?
  • Drive traffic to your Web site from search and social sites?
  • Understand your customers better?
  • Allow visitors to contribute content?
Learn More

Global Brand Management

  • Ensure consistent branding everywhere?
  • Create an immersive, interactive, multimedia site?
  • Find, create and publish content quickly?
  • Manage rights and royalties for media?
Learn More

Social Business

  • Support thriving online communities and forums?
  • Add social apps in a safe and compliant way?
  • Spur collaboration to fuel productivity and innovation?
  • Securely share and collaborate beyond the firewall?
Learn More

Customer Communications Management

  • Give business owners control of communications?
  • Deliver messages to all channels easier and faster?
  • Communicate in a way that stands out from the crowd?
  • Match the message to the customer's preferences?
Learn More

Products

Experience Suite Platform

Web Content Management

Create and deliver dynamic, targeted interactions across multiple geographic touch points with this comprehensive solution built for high-performance, enterprise-scalable, and transaction-oriented Web applications.

Benefits:

  • Leverage responsive design to display content consistently across mobile devices
  • Increase revenue by satisfying customers with compelling experiences and meaningful conversations
  • Take advantage of every customer touch point with device neutral, content-centric experiences.
Learn More

Customer Communications Management

Enhance customer relationships and value by enabling automated and interactive communications of business-to-business (B2B) and business-to-consumer (B2C) organizations.

Benefits:

  • Personalize touchpoints for 1-on-1 contact in mass produced documents
  • Simplify and automate document handling
  • Improve communication adoption rates
Learn More

Tempo

Socially-charge your current business processes in a safe, Compliant and easy to use fashion; creating an immersive user experience both for social business and the social marketplace.

Benefits:

  • Create a Social Workplace
  • Augment Social Marketing
  • Build a more socialized Intranet
Learn More

Portal

Improve engagement with your employees, partners, and customers through highly interactive and contextual online experiences.

Benefits:

  • Create and deploy mashups and composite applications
  • Deploy micro sites and global initiatives with ease
  • Improve customer service with an online community to express and share opinions
Learn More

Digital Asset Management

The proven, tested enterprise Digital Asset Management (e-DAM) solution that accelerates the workflow-driven creation, collaboration, production and distribution of digital media.

Benefits:

  • Customizable, Browser-based Portal
  • Any number of “consumer users” to read, search, view, browse and download
  • Embedded File Acceleration to transfer large files faster
Learn More

Resource Center

Experience Suite Resources

Learn more about OpenText Experience Suite

OpenText Experience Suite Executive Brief

Customer Stories

PSWB is a global game-changer for us. The social media cloud-based platform has been innovative and transformative.

George Ross, Deputy Minister of Ontario Ministry of Northern Development and Mines and current President of IPAC

Contact a Solutions Specialist

Contact Us
800-499-6544

THE OPENTEXT FAMILY

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of the OpenText brand family, see:

See All Rebranded Products