OpenText Release 16

From Engagement to Insight - digitize, automate, and optimize your enterprise information flows

Release 16The Digital Revolution is toppling market leaders and restructuring industries faster than ever before. Businesses are quickly moving to the cloud, while consumers are accessing more products and services using their mobile phones, driving requirements toward automatic, on-demand self-service and 24/7 availability.

OpenText Release 16 and its new Enhancement Pack (EP1) offer the only complete solution for Enterprise Information Management (EIM)—with a comprehensive view of how information flows in a digital enterprise from Engagement to Insight. Whether you need to manage contracts, customer experiences, vendor information, legal discoveries, or procure-to-pay processes, OpenText Release 16 can digitize, automate, and optimize your information flows.

Release 16 enables companies to manage the flow of information in the
digital enterprise, from Engagement to Insight.

EP1: What's New in Release 16?

With EP1, the first in the Release 16 enhancement pack series, we now support the complete flow of information across the digital enterprise, from Engagement to Insight, with newly acquired assets from HP Inc. and Recommind.

  • Complete EIM Flow from Engagement to Insight

    EP1 extends the Experience Suite portfolio to include capabilities such as contact center optimization, automated interaction scoring, and optimized omni-channel communications. Also new in EP1, Discovery Suite complements Content Suite with content intelligence, along with search in context and a purpose-built solution for contract analysis, and facilitates the flow of information for deeper data discovery in the Analytics Suite.

  • Industry and Business Solutions

    With Release 16 EP1, we continue to extend the OpenText EIM platform and the value of information flows via purpose-built business and industry solutions. New capabilities include support for public sector organizations shifting from paper-based to electronic record files; secure information sharing of legal documents; improved visibility into supply chain risk and opportunities; dynamic case management solutions; and streamlined work processes, document exchange and collaboration for large Capital Projects as well as Asset Management.

  • #1 EIM Cloud

    Cloud continues to be the heart of innovation for OpenText today. We have invested greatly into our own cloud infrastructure and virtually all our products are available in the OpenText Cloud. By providing and managing our own cloud infrastructure, we can help you adhere to regional data directives, data sovereignty, custom SLAs, and other requirements unique to your business. EP1 expands cloud options available to our customers and further supports businesses in the EU in their requirements for data sovereignty and compliance with privacy regulations.

Start Your Digital Transformation

From Engagement to Insight – explore the complete Release 16 portfolio.

Enterprise Information Management

OpenText Release 16 offers a complete solution for Enterprise Information Management (EIM)—with a comprehensive view of how information flows in a digital enterprise from Engagement to Insight.

Select an EIM suite to learn more.


OpenText EIM adds content intelligence on information assets with Discovery.


OpenText EIM delivers insights from content and data spread across and beyond the enterprise to the point of business impact with Analytics.


OpenText EIM brokers the flow of information for initial and on-going interactions with customers (B2C) through Customer Experience Management (CEM).

Business Network

OpenText EIM brokers the flow of information for initial and on-going interactions with partners (B2B) through Business Network (BN).


OpenText EIM captures and orchestrates the flow of information across complex business processes with Business Process Management (BPM).


OpenText EIM organizes and stores all the information assets in Enterprise Content Management (ECM).

Create Your Digital Transformation

For more information, a demo, or a chat on Release 16:

Identify Your Industry

Find the Suite that's Right for You

  • OpenText Experience Suite 16

    Combine content and process to deliver optimized, continuous and connected customer experiences that help increase engagement, drive revenue and maximize Customer Lifetime Value.

  • OpenText Business Network 16

    Ensure compliance and accelerate time to revenue with a cloud ecosystem of interconnected trading partners

  • OpenText Process Suite 16

    Gain greater insight into your operations, optimize business processes and drive growth

  • OpenText Content Suite 16

    Redefine Enterprise Content Management with an integrated, enterprise-wide information grid that transforms personal productivity, process productivity, and control

  • OpenText Discovery Suite 16

    Discover what matters—search, extract, classify, review, and analyze content across your enterprise

  • OpenText Analytics Suite 16

    Enable your digital strategy with analytics and reporting solutions that connect data and insight for smarter decisions