Customer Communications Management: With OpenText, IWB develops document templates within a short term
Invoices and reminders become an effective sales and marketing instrument
- The previous output management solution was not flexible enough and led to dependency on customization and specialized programming knowledge.
- Generating new templates and documents took too long and was too expensive.
- Printing invoices was only possible on paper, and so in the medium and long term, customer expectations could no longer be met.
- Reduced administration costs and resources required.
- Reduced processing times.
- The flexibility of the text and template generation and the multichannel document output improves the effectiveness of customer communications and overall loyalty.
IWB is a major utilities company, providing customers with energy, water and telecommunciations. It provides service for customers in and beyond the Basel region, and focuses on doing so in a committed, competent and reliable way. IWB is a leading service provider for renewable energy and energy efficiency. For more information, visit: www.iwb.ch