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Department of Homeland Security

U.S. Department of Homeland Security Shares Information

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Award-winning Freedom of Information Processing System powered by OpenText Case360 fulfills requests faster and more affordably

Freedom of Information Processing System powered by OpenText Case360 combines one of the highest transaction volumes with the lowest relative cost and lowest head count of any federal agency.

Challenge

  • High volume of requests
  • 20-day turnaround requirements
  • Antiquated tracking system
  • Legacy mainframe technology

Product(s)

Value

  • Improved efficiency by 42 percent
  • Completed one million cases in first six years
  • Eliminated paper storage and handling expenditures for reduced cost per case
  • Improved operations and responsiveness
  • Attained positive net present value and return on investment

About Department of Homeland Security

The U.S. Department of Homeland Security is a federal agency born from the National Strategy for Homeland Security and the Homeland Security Act of 2002, designed to mobilize and organize the nation to secure the homeland from terrorist attacks. The Department of Homeland Security’s mission is to lead the unified national effort to secure America and to prevent and deter terrorist attacks and protect against and respond to threats and hazards to the nation. The department ensures safe and secure borders, welcomes lawful immigrants and visitors, and promotes the free flow of commerce. For more information, visit: www.dhs.gov.