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QSuper

QSuper Creates Strategic Case Management Platform with OpenText

QSuper logo

OpenText solutions enhance workflow system at financial services organization

The solution has provided us with a central repository of customer information, which helps our employees identify customer information faster and allows them to be more responsive to customer enquiries.

Ian Gream, Application Owner, Change and Service Experience, QSuper

Watch Webinar — Featuring a QSuper case study

Challenge

  • Ageing workflow system
  • Lagging technology that could not keep up with growth strategies

Product(s)

Value

  • Reduced costs
  • Improved employee efficiency
  • Enhanced customer experience

About QSuper

QSuper is one of Australia’s largest superannuation funds, servicing current and former Queensland Government employees and related entity workers and their spouses. The company employs almost 800 staff and manages more than $36 billion in funds for over 540,000 members. With a focus on high-quality service, QSuper offers an extensive range of tools, up-to-date information, and personalized services to help members make confident financial choices for the future. For more information, visit: www.qsuper.qld.gov.au.