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IT-Power

IT-Power Increases Customer Satisfaction and Reduces Number of Service Queries with OpenText StreamServe

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The ease with which data can be transferred from StreamServe to third-party systems makes it possible to optimise processes for cost reductions.

With our customers’ document volumes, the potential for optimisation is in the region of several thousand recipients, so massive savings are possible.

SVEN LADEWIG, CEO, IT-POWER

Challenge

  • High maintenance and quality assurance costs with documents for mass printing
  • Unused optimisation potential in the output management process

Product(s)

Value

  • Lower error rate increases customer satisfaction and reduces the number of customer service queries
  • Process optimisation in the area of output management reduces internal and external costs

About IT-Power

As a cross-sector service provider for the entire output process, IT-Power acts as a partner for Stadtwerke Flensburg (public utilities in Flensburg) and numerous other companies for the entire outsourcing process.