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Transcom

Transcom Achieves PCI Compliance to Boost Customer Experience

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Customer experience specialists apply OpenText Qfiniti to improve quality monitoring and meet stringent compliance quotas

OpenText Qfiniti has directly contributed to a measurable 10 percent increase in quality year-on-year.

Steven Halfpenny, Head of Global IT Delivery, Transcom

Challenge

  • Maintain market-leading position as customer experience specialists
  • Adhere to stringent PCI compliance requirements
  • Deliver outstanding experiences on behalf of their own customers

Product(s)

Value

  • Helps to maintain and control PCI compliance rating
  • Reduces overall average handle time by eight percent
  • Increases quality measurement by 10 percent year-on-year

 

About Transcom

Transcom is a global customer experience enterprise headquartered in the UK that handles more than 1.5 million calls per day and records more than one million minutes of calls per month.