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Future Generali

Future Generali Delivers Improved Customer Communication Service

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OpenText Exstream drives Future Generali market success with an expanding customer base

With the OpenText Exstream streamlined and automated document process there has been a significant improvement in real-time PDF generation, with a cost reduction of 80 per cent

Byju Joseph, Executive Vice President, Information Technology, Future Generali Life Insurance

Challenge

  • Market growth opportunities were being constrained by limitations of the existing process for creating and issuing insurance policy documents
  • Insufficient capacity in generating documents was adversely affecting delivery time to the customer

Product(s)

Value

  • Simplifies high-volume batch printing and improves productivity by 60 percent
  • Streamlines and automates the document generation process, which allows 80 percent cost reduction. This contributes to improved service levels and better customer experience
  • Accelerates time-to-market by enabling the creation of new offering or product communication within four days as compared to two weeks

About Future Generali

Future Generali was formed in 2007 by founding partners of India’s leading retailer, the Future Group and Italian-based insurance major, Generali Group, along with IITL, a leading investment company focused on life insurance and general insurance.