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MVV Energie AG

MVV Energie Accelerates Customer Communication with OpenText

MVV Energie AG logo

OpenText™ Communications Center CRM reduces effort and cost of customer acquisition with high user acceptance

As a result, we’re saving at least 50 percent of users’ time.

THORSTEN LÜNBORG, PRODUCT MANAGER, MVV ENERGIE AG

Challenge

  • Delays caused by time-consuming processes
  • Too many manual process steps
  • Integration with new CRM system

Product(s)

Value

  • Processing costs reduced by 50 percent
  • Lower cost of customer acquisition
  • High user acceptance thanks to seamless integration with Microsoft® Office and SAP® CRM

About MVV Energie AG

MVV Energie AG, listed on the Deutsche Börse XETRA stock exchange, is one of the leading energy companies in Germany. The group of companies, headquartered in Mannheim, relies on sustainable growth in the renewable energy field, improving energy efficiency, combined heat and power systems, intelligent effective networks, professional future-oriented products and services, and innovative business models. The company focuses activities on the needs and expectations of its customers and is creating the basis to perform its role as a pioneering provider in the future reconstruction of the energy system. With around 5,300 employees, the company generated revenue of EUR 3.4 billion in the 2014/15 financial year.