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Northamptonshire County Council Fire and Rescue Service

Northamptonshire County Council Fire and Rescue Service Tackles Process Efficiency

Northamptonshire County Council Fire and Rescue Service logo

OpenText Business Process Management efficiently and effectively provides greater process automation, audit, and reporting, which reduces administration overhead

The solution saves a huge amount of time. We don’t have to schedule large groups of people to attend meetings. Multiple feedback requests can be triggered in parallel, and there’s a much greater degree of automation. We can query and check statuses and easily compile a report once information has been received.

Peter Meredith, Information and Communications Systems Manager, Northamptonshire County Council Fire and Rescue Service

Challenge

  • Expensive and time-consuming to modify core system processes
  • Improving processes to support Health and Safety requirements, Data Protection, and security
  • Inefficient and inconsistent manual processes, reliance on paper-creating admin burden

Product(s)

Value

  • Process updates much faster to implement, with lower associated costs
  • Greatly improved security, audit, and reporting to meet compliance requirements
  • Process automation and email have reduced the use of paper and the need for meetings. Less time spent on admin leading to improved customer satisfaction and service

About Northamptonshire County Council Fire and Rescue Service

Northamptonshire County Council Fire and Rescue Service employs around 650 staff, including more than 400 operational fire fighters, across 22 fire stations. The service has approximately 80 support staff, and along with the senior management team and senior officers, they provide emergency response throughout Northamptonshire and surrounding counties, as well as specialist response for national emergencies.