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Swisscom (Schweiz) AG

Swisscom Introduces Mobile Contract Signing at Point Of Sale

Swisscom (Schweiz) AG logo

Telcoms provider reduces costs and process times, improves data quality with OpenText PowerDocs

In cooperation with OpenText, we have automated a third of our process steps, improving the customer experience. The customer can easily get all their digitally signed documents from the customer center. As a result, we have made a great contribution to bringing them into the digital world.

ERIC NICOLET, HEAD OF PROCESS AND IT, SWISSCOM

Challenge

  • High number of resource-intensive manual signature processes
  • Complex digitization of conventional paper contracts
  • High costs and susceptibility to errors
  • Load 60 million accounts into a repository monthly
  • Migrate 18 months-worth of bills to enable e-presentment for historical archives

Product(s)

Value

  • Reduced printing and processing costs with reduced paper consumption
  • Improved data quality with fewer errors
  • Reduced process cycle time benefitting customers and the business

About Swisscom (Schweiz) AG

With approximately 21,100 full-time employees, Swisscom is the leading telecommunications company in Switzerland. The company serves 6.5 million mobile users and 2.1 million broadband customers, and generated net sales of CHF 11.7 billion in fiscal year 2014.