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National Pharmacy

Using Production Messaging to Automate Workflow

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Helping Cure the Challenges of Manual Processes and Streamlining Operations

The company has reduced the time needed to fill a prescription from hours to just a few minutes. The overall customer experience is also enhanced because pharmacists are able to spend more time servicing customers rather than scanning and routing approvals to the home office.

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Challenge

Long cycle times to fill prescriptions due to:

  • High volume of faxes - millions per month
  • Manual processes to receive physician approvals and route to the corporate office
  • Data entry into a proprietary system

Product(s)

Value

Improved:

  • Time to fill a prescription - hours to minutes
  • Pharmacist availability to serve customers
  • Compliance and auditability
  • Business continuity
  • Integration with existing systems
  • 24 x 7 Support

About National Pharmacy

A leading national pharmacy.