OpenText is proud to be recognized in the Forrester Wave™ for ESM

We believe this recognition highlights the strength of our enterprise service management solution, which earned the third highest score in the current offering category.

OpenText™ Service Management provides a comprehensive foundation for enterprise-wide service excellence through:

• Well-articulated ESM vision.
• Intuitive interface, low-code/no-code capabilities, and ease of integrations.
• Unified platform that integrates financials, facilities, HR, IT, and CSM.
• AI capabilities focused on productivity and information democratization.

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