Customer experience gets conversational

Rising customer expectations allow brands to enhance communications by sending relevant messages through various channels. In this CX strategy, brands foster engagement using ultra-personalized outreach in payment reminders, fraud alerts, and marketing offers. OpenText combines customer communications management, messaging, and journey management to simplify communication across channels—creating omnichannel experiences based on insights and data, driving customer engagement and activity.

• Captivate customers with personalized message marketing delivered to their channel of choice, as part of an engaging omnichannel experience.
• Ensure delivery of mission-critical messages across channels via SMS messaging and email to elevate your customer experience strategy.
• Gain powerful insights into each customer’s experience throughout their journey, improving your overall communications strategy.