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OpenText™ Communications Center CRM (CC CRM)

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Now part of Exstream, Customer Communications CRM provides simple, web-based document generation, from your native CRM system with Exstream or as a standalone SaaS solution, Exstream for Salesforce.

Your business is growing. Opportunity and customer needs are expanding. You need to communicate critical business information better, faster and more consistently than ever before, and help your teams all stay customer-centric. You need a Customer Communications Management solution that matches your CRM system. You NEED OpenText Communications Center CRM!

Only CC CRM offers you:


  • Fast set-up in mere minutes
  • Turnkey integration with Salesforce® and Oracle® Fusion, among other CRM systems
  • No need to purchase and maintain expensive IT infrastructure
  • 24/7 access to cloud-based CCM resources, simple to deploy, maintain and scale
  • Generate highly personalized correspondence via built-in rule engine
  • Global business focus—more than 10 languages supported
  • Instant customer sign-off with built-in electronic signatures

Whether an organization needs to produce a single customer service email or millions of personalized sales letters, CC CRM helps rapidly synthesize relevant business data and content into compelling written communications, all from within your familiar customer relationship management (CRM) or enterprise resource planning (ERP) environment. A cloud-based solution, CC CRM provides enterprise-class customer correspondence functionality without any enterprise-scale IT challenges. Organizations can focus on the customers while CC CRM powers the back end, deploying in just minutes.

CC CRM template selection. For efficient and interactive document generation

CC CRM is integrated in your cloud CRM environment via a simple button. By clicking the button, you access the template selection. Here you can decide what kind of quote is to be generated.

Within interview mode, the user is asked to enter structural changes and other required data (which can be individually selected based on the template). The quote is then generated.

CC CRM. Fast and simple document editing

Generated documents can be edited using a web interface. This has the advantage of requiring no local installation and can run on any device.

Alternatively documents can also be edited in a Microsoft Word client application, should there be a need for more advanced editing functions.

CC CRM process integration. How your CRM supports your work

CC CRM is more than just a document generation software. Here, you can design business processes – or simply integrate CC CRM into your existing processes. From task management to sending or reviewing documents, everything can be clearly and optimally defined.

Depending on the template’s design, quotes can be sent via various channels simultaneously, such as e-mail, fax, SMS, print etc. A quote can also be sent to a variety of channels, each matched to its own format requirement.

Canal Digital Kabel AS logo

Canal Digital Kabel AS

The users very quickly accepted the intuitive solution. With real -time access, they no longer have to worry about paperwork, returning to the office, scanning the documents, and data entry. They can remain in the field for longer, create proposals and contracts more quickly, and have improved conversion rates, ultimately reducing the cost of customer acquisition for Canal Digital Kabel.

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Product: OpenText Communications Center CRM (CC CRM)

Dillinger Hütte logo

Dillinger Hütte

OpenText PowerDocs is perfect for our quotation process. Now we can submit quotes much faster than before – and with uncompromisingly high quality.

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Product: OpenText PowerDocs

O2 Slovakia logo

O2 Slovakia

We found OpenText PowerDocs’ high performance functions and mature architecture very impressive. OpenText PowerDocs was the only solution that could meet all our business demands

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Product: OpenText PowerDocs

Swisscom (Schweiz) AG logo

Swisscom (Schweiz) AG

In cooperation with OpenText, we have automated a third of our process steps, improving the customer experience. The customer can easily get all their digitally signed documents from the customer center. As a result, we have made a great contribution to bringing them into the digital world.

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Product: OpenText PowerDocs