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OpenText RightFax Analytics

OpenText RightFax Analytics provides a comprehensive view of fax history for RightFax, which enables companies to easily access, analyze, and identify system performance, volume statistics, and delivery information.

Applying Analytics to RightFax Faxing Operations

Today’s organizations are truly global in nature and need support secure information exchange around the world. Applying analytics to OpenText RightFax delivers transactional data intelligence and visibility into volume trends needed to improve operational efficiencies and drive company profitability. With a comprehensive view of system performance, quickly and easily identify and isolate operational issues, make data-driven decisions based on current and historical performance indicators.

With easy access to data, quickly evaluate the state of messaging activity that allows you to:

  • Monitor and investigate messaging activity for mission critical applications
  • Understand enterprise use and trends for faxing
  • Identify and react to messaging bottlenecks
  • Observe and respond to unacceptable message delivery rates

OpenText RightFax Analytics

Available through the RightFax web administration console, RightFax Analytics provides a quick-view dashboard that visually conveys the last one hour of data, last 24 hours of data, and a rolling 30-day display in all three categories:

  • Dashboard: Leverages embedded analytics technology from OpenText Analytics best of breed intelligence capabilities. The main dashboard home page provides a simple and intuitive user interface to provide users a quick-view summary and allows users to drill down into any one of the available reports.
  • Fax Volume Counts: Summarizes total fax counts by month, day or hour for faxes delivered to and from an organization.
  • Fax Page Counts: Summarizes total fax pages by month, day or hour for faxes delivered to and from an organization.
  • Send Attempts: Show the success and failure rates for faxes, including drill down capabilities to view first call success rate, failure rate and detailed failure reason.


  • Easy and fast access to fax volume, page counts and send attempt information
  • Make better business decisions with deeper insights into transactions and performance trends
  • Identify exceptions earlier, allowing corrective action to be taken sooner and to prevent messaging delays
  • Collaborate more closely with key stakeholders on user and application faxing performance