OpenText Release 16

From Engagement to Insight: Digitize, Automate, and Optimize your Enterprise Information Flows

Release 16 enables companies to manage the flow of information in the
digital enterprise, from Engagement to Insight.

Release 16Today’s disruptive digital technologies, such as the Internet of Things (IoT) and Intelligence of Things, have radically transformed both enterprise and consumer spaces, reshaping our expectations of how we work, collaborate, and conduct business, whether for commercial or personal purposes. Our capacity to generate and collect information is greater than ever before, and deriving meaningful insight from it is the next major transformative activity for business that will fuel further disruption, but also open new possibilities and set the stage for new business models.

OpenText Release 16 and its Enhancement Packs (EP1 and EP2) rise to the challenge by offering the only complete solution for Enterprise Information Management (EIM)—with a comprehensive view of how information flows in a digital enterprise from Engagement to Insight. Whether you need to manage contracts, customer experiences, vendor information, legal discoveries, or procure-to-pay processes, OpenText Release 16 can digitize, automate, and optimize your information flows.

Read the blog, Behind the Scenes: 3 Key Drivers of OpenText Release 16 and EP2, to learn what's new in EP2.

“The new web interface introduced with OpenText Content Suite 16, combined with Microsoft® Office Online integration, is seamless and simple to use, and it worked ‘out-of-the-box’ with zero effort on the part of the end user. For us, this is a win-win solution, resulting in easy collaboration and content management oversight, for both end-users and organizations alike!”

John Oram Director, ICT & KM | CARE Canada

EP2: What’s New in Release 16?

EP2 focuses on enhancing user experience and productivity and on continuing to facilitate the complete flow of information for the digital enterprise, from Engagement to Insight, across the OpenText software portfolio but also with third parties in our ecosystem.

  • 1. Enhancing User Productivity

    Cloud optimization, mobility, smart UI, automation, flexibility, self-service, and creative collaboration—EP2 has it all. In OpenText Experience Suite, unified OpenText Customer Communications Management document design tools and composition engines provide ultra-personalized communications. EP2 also brings mobile order management and business event notifications in OpenText Business Network; simplified application development in OpenText Process Suite; and new automation options in OpenText Discovery Suite. Expanded Smart UI in OpenText Content Suite simplifies how users create, collaborate on, and manage content from desktop or mobile.

  • 2. Integrating Information Flows

    With EP2, we continue to expand our support for the complete flow of information across the digital enterprise, from Engagement to Insight. New integrations across our Release 16 portfolio include Process Suite and Business Network integration for complex information flows; OpenText Analytics for Fax and Notifications; and improved and deepened OpenText Extended ECM integration with Process Suite. Content Suite integration to Microsoft® Office Online helps bridge information siloes, and Microsoft® Office 365® connectivity in Discovery Suite streamlines Early Case Assessment.

  • 3. Connecting the Ecosystem

    A deep integration of OpenText Media Management with Adobe® Creative Cloud™ enables designers to reuse media assets and streamline creative processes. EP2 also introduces a direct integration of the Marketo® marketing automation application with OpenText TeamSite for improved campaign experiences. New offerings for OpenText Extended ECM for SAP® S/4HANA, OpenText Extended ECM integration with SAP Cloud for Customer, OpenText Document Presentment for Cloud and integrated into Salesforce®, SuccessFactors™ and Hybris® Marketing, Archiving for Oracle® EBS and OCR Service for Concur® provide stronger integration with leading applications.

Create Your Digital Transformation

For more information, a demo, or a chat on Release 16:

Start Your Digital Transformation

From Engagement to Insight – explore the complete Release 16 portfolio.

Enterprise Information Management

OpenText Release 16 offers a complete solution for Enterprise Information Management (EIM)—with a comprehensive view of how information flows in a digital enterprise from Engagement to Insight.

Select an EIM suite to learn more.


OpenText EIM adds content intelligence on information assets with Discovery.


OpenText EIM delivers insights from content and data spread across and beyond the enterprise to the point of business impact with Analytics.


OpenText EIM brokers the flow of information for initial and on-going interactions with customers (B2C) through Customer Experience Management (CEM).

Business Network

OpenText EIM brokers the flow of information for initial and on-going interactions with partners (B2B) through Business Network (BN).


OpenText EIM captures and orchestrates the flow of information across complex business processes with Business Process Management (BPM).


OpenText EIM organizes and stores all the information assets in Enterprise Content Management (ECM).

Identify Your Industry

Find the Suite that's Right for You

  • OpenText Experience Suite 16

    Combine content and process to deliver optimized, continuous and connected customer experiences that help increase engagement, drive revenue and maximize Customer Lifetime Value.

  • OpenText Business Network 16

    Ensure compliance and accelerate time to revenue with a cloud ecosystem of interconnected trading partners

  • OpenText Process Suite 16

    Gain greater insight into your operations, optimize business processes and drive growth

  • OpenText Content Suite 16

    Redefine Enterprise Content Management with an integrated, enterprise-wide information grid that transforms personal productivity, process productivity, and control

  • OpenText Discovery Suite 16

    Discover what matters—search, extract, classify, review, and analyze content across your enterprise

  • OpenText Analytics Suite 16

    Enable your digital strategy with analytics and reporting solutions that connect data and insight for smarter decisions