We are very pleased with how effortless it has been to deploy the EES project for the DOI. It is a true testament to the strong and valuable partnership we have with OpenText. This project serves as a successful model for other government agencies looking to move their critical business information to the cloud.
Our users have been very positive towards the new OpenText Cordys solution. They appreciate the logical flow and the automation of mundane process steps, and that their way of working is much better supported and the freedom they have to apply their expertise and judgment.
Product: OpenText Cordys
We streamlined the whole complaint review process. For example, the validation phase; where it used to take us two hours to get a case closed, now we can do it in about fifteen minutes because of the way we built the process. Staff can go in and simply click a couple of buttons and it creates a letter and saves it in the case folder. All we have to do is print it off, sign it, and mail it.
We've automated what used to be a manual process to something that is now completely automated. It gives us visibility to every piece of work in the library, every document that's created. It also provides us with metrics, so managers now have insight and can track where everything is. They can easily see bottlenecks and can easily adjust them.
Besides lower costs for archive maintenance, there are much greater process efficiencies concerning the land and commercial registers. Now that the documents can be viewed anywhere, administration costs are reduced and Austria as a business location is strengthened as a whole.
Products: OpenText Document Access for SAP® Solutions , OpenText Email Lifecycle Management, eDOCS Edition , OpenText Extended ECM for SAP® Solutions , OpenText Extended Workflow , OpenText Federated Query Server
OpenText has clearly made a commitment to continue to develop Content Server in response to the ever-changing needs of the market; not least of all in the area of mobile. Like many organisations, we’re looking at how our staff can be more efficient when on the move and we’re confident that OpenText, with Content Server10, will be able to meet our needs now and long into the future
Products: OpenText Communities of Practice , OpenText Content Lifecycle Management , OpenText Content Server , OpenText Document Management , OpenText Extended Collaboration , OpenText Records Management
Our users manage their own notification configurations within the overall structure of the system in the areas that are relevant to them. This works well to keep the number of notifications manageable and relevant to individuals. Our users appreciate not being inundated with notifications
Product: OpenText Content Server
Every organization has its own political challenges and these have to be understood by both IT and the business. People in my situation have to really understand this. By investing in an ITSM model based on a BPM architecture you really have to believe that what you’re doing is right for your organization, and have the ability to see the bigger picture if you want to reap the rewards.
Product: OpenText Business Process Management
The capability to share knowledge rapidly and seamlessly throughout the organization has been of tremendous benefit, making our employees more informed and more effective in their jobs. The quality and accuracy of documentation is improved while document losses have been reduced through streamlined workflows and procedures.
Product: OpenText Document Management
Industry Insights Blog
Ovum eDiscovery analyst report gives OpenText top marks
by Hal Marcus
OpenText Extended ECM for Salesforce: The missing piece of the jigsaw
by Robin Carder
Optimism and Opportunity in Life Sciences: Thinking back and looking forward
by Lori McKellar
The OpenText Cloud Bill of Rights:
1. We will not lose your data.
2. You own your content.
3. We will not spy on you.
4. We will not sell your data.
5. We will not withhold your data.
6. You locate your data where you want it.
Supporting OpenText with services to US government civilian, defense and intelligence communities.