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Financial Services

"That's one of the things that is really great about the system. You sit down and everything you need is right there. If you're assessing a customer, especially the regulators, they come in, they open it up, they look at it, and they don't need to go anywhere else. Nothing is stored in a filing cabinet somewhere."

Risë Zaiser, SVP, Information Systems, JRI-America, IT Subsidiary of SMBC

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Learn More About How OpenText Can Help You

  • Overview
  • Solutions
  • Resource Center

Overview

Financial Services Overview

Enterprise Information Management solutions that contribute to revenue growth, increase compliance and security, improve transparency, strengthen your brand and increase profitability.

Around the world Banks and Capital Markets firms are facing challenges from increased regulation, ongoing economic uncertainty, risks, constant revenue and profit pressure and new competitors. Customer expectations are changing rapidly as technology enables real time commerce and financial activity. Regulatory challenges are accelerating globally and from regulators that did not exist two years ago. The entire Financial Services Industry is under tremendous pressure to meet these challenges yet must somehow increase profitability.

The number one goal of most Financial Services firms continues to be revenue growth which comes from adding new customers and increasing share of wallet from existing ones. This is equally true for retail banking, corporate banking and capital markets.

Compliance pressures demand rigor and discipline to create new capabilities to manage the explosive growth in regulations. Now unstructured data is increasingly important in responding to regulator requests.

Business processes need to be optimized in order to maximize efficiency and bring control to the overwhelming amount of information that powers your organization.

Corporate and institutional clients and regulators increasingly demand secure, flexible integration solutions that leverage emerging global industry standards.

OpenText solutions help you:

  • Reduce time to revenue by automating manual processes and eliminating lag times for diverse areas such as Customer Onboarding, Loan Origination and Servicing, Compliance (such as Dodd-Frank, Basel III and FATCA), and anything else that requires workflow, process control and collaboration.
  • Attract and retain customers with multi-channel presentment technology.
  • Remove paper through ECM and Document Management, including eDiscovery, Records Management, Autoclassification, and Archiving for defensible disposition and get the most benefit from your unstructured data, and work more effectively with regulators.
  • Securely integrate with corporate and institutional clients, leveraging the world’s largest business network and Managed Services Solutions in order to quickly and efficiently meet client connectivity needs and generate revenue.
  • Use Social and preferred devices to communicate more effectively and securely, when and where your clients want, and include custom reporting.
  • Strengthen your brand with customer experience and media management , from creation of a new product to consumption by a client, while staying in Compliance the entire time.
  • Gain the benefits from the Cloud from a company with years of successful experience.

Featured Solutions

Client Onboarding

Get clients onboarded faster and easier. Make it a positive experience, capture data once and use again for upsell and cross sell opportunities.

  • Quicker time to revenue
  • Remove paper & manual processes
  • Better use of your resources, no delays or waiting
  • Compliance addressed and confirmed
  • Client able to start sooner, positive experience
Learn More

Digital Marketing for Client Acquisition

Sell to those most likely to buy and improve the efficiency and results of call centers. Conduct multichannel campaigns driven by Marketing and without IT involvement.

  • Gain new customers
  • Tighten the relationships with existing clients by selling them more products and services
  • Monetize every touchpoint, maximize the value of every interaction, including customer service calls in a call center
  • Improve the results of cross sell and upsell opportunities
Learn More

Treasury Management Integration

Increasing numbers of corporate clients are demanding host-to-host and/or multibank connectivity with their banks in order to automate their financial workflows and increase efficiency. In delivering client-facing solutions to corporates, banks must balance customer satisfaction with cost-effective servicing.

  • Enhanced competitive positioning
  • Quicker time to revenue
  • Eliminates need to maintain in-house expertise on protocols and standards
  • Supplement bank staff required for complex client onboarding or migrations
  • Reduced operational costs
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Solutions

OpenText Solutions for Financial Services

Institutional Client Reporting

Eliminate the difficult process of manually creating unique reports for each client. Distribute them through the channel preferred by the client. Utilize portal technology to create communities of users and include Social too.

  • Major cost reduction through quick turn around minimizing work efforts, without IT
  • Enhance loyalty and strengthen your brand and reputation
  • Retain and grow customer base
  • Meet client SLA’s
  • Eliminate costly re-work and errors
  • Automate review and approval processes
Learn More

Digital Marketing for Client Acquisition

Sell to those most likely to buy and improve the efficiency and results of call centers. Conduct multichannel campaigns driven by Marketing and without IT involvement.

  • Gain new customers
  • Tighten the relationships with existing clients by selling them more products and services
  • Monetize every touchpoint, maximize the value of every interaction, including customer service calls in a call center
  • Improve the results of cross sell and upsell opportunities
Learn More

Client Onboarding

Get clients onboarded faster and easier. Make it a positive experience, capture data once and use again for upsell and cross sell opportunities.

  • Quicker time to revenue
  • Remove paper & manual processes
  • Better use of your resources, no delays or waiting
  • Compliance addressed and confirmed
  • Client able to start sooner, positive experience
Learn More

Regulatory Compliance

Remove bottlenecks, speed up implementation and share information with regulators. Address unstructured data for reporting and defensible disposition.

  • Single source of the truth with visibility for management into all of the projects
  • Easily answer regulators’ questions and share information with them via a portal
  • Achieve transparency and information governance
  • Automate as much as possible
  • Defensible disposition strategy
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Loan Origination & Servicing

Accelerate the time to revenue, eliminate paper and improve the customer experience. Process more loan applications with far fewer people, and reduce the costs to do so.

  • Optimized productivity, happier staff
  • Eliminate waiting and downtime
  • Remove paper and reduce errors, costs and customer dissatisfaction
  • Provide management visibility via dashboards for KPI’s to measure performance over time
  • Improve the customer experience so you can cross sell and upsell
Learn More

Treasury Management Integration

Increasing numbers of corporate clients are demanding host-to-host and/or multibank connectivity with their banks in order to automate their financial workflows and increase efficiency. In delivering client-facing solutions to corporates, banks must balance customer satisfaction with cost-effective servicing.

  • Enhanced competitive positioning
  • Quicker time to revenue
  • Eliminates need to maintain in-house expertise on protocols and standards
  • Supplement bank staff required for complex client onboarding or migrations
  • Reduced operational costs
Learn More

Resource Center

Digital Marketing in Financial Services

In this video, OpenText’s Senior Strategist for Financial Services, Gerry Gibney, discusses the digital disruption across the Financial Service Industry. Gerry talks us through how May Bank has used OpenText Customer Experience Management to make every digital touch point a marketing message.

Customer Story

Farm Credit Services of America

"We looked at where we were at the end of 2010 compared to the end of 2009 and we have reduced our overall email volume by a little over 500,000 emails. That obviously made our legal team happy."

Todd Hartz, Business Information Officer, FCS America
 

Digital Financial Services ebook

OpenText Blogs

OpenText File Intelligence
November 14
by Bryant Bell

What’s new in EP3 for the Ecosystem
November 09
by Jonathan Beardsley

Content Services EP3 updates
November 09
by Alison Clarke

More Blogs

The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see: 

See All Rebranded Products