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3-0128 Content Server Logging and Troubleshooting Foundation v16.2.4

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Duration: 2 days

In this two-day course, you will learn about logging options and settings in Content Server, through its Administration pages and a number of configuration files. Discover the foundation of troubleshooting while learning how to extract, interpret, and analyze information using Content Server's logs. You will also learn to recognize server issues, database connectivity, and indexing problems.

Highlights:

  • Configure Content Server logging options
  • Explore different logging options and how to configure them from the administration pages
  • Understand the differences between server errors, database errors, and search errors
  • Learn about the resources provided by OpenText and My Support to support your system and users
  • Use OpenText Performance Analyzer to evaluate system performance

On completion of this course, participants should be able to:

  • • Enable and configure various Content Server logging options, typically to aid in troubleshooting issues
  • • Understand the different logging options and how to implement them from the administration pages and other configuration files
  • • Identify different types of Content Server errors and where they come from
  • • Understand the differences between server errors, database errors, and search errors
  • • Develop a basic Content Server troubleshooting methodology
  • • Provide high-level administrative and help desk support for a mature Content Server system
  • • Educate your help desk in how to resolve basic Content Server issues and develop a help desk FAQ
  • • Learn about the resources provided by OpenText and My Support to support your system and users
  • • Utilize summary timing enabled logs in conjunction with OpenText Performance Analyzer to evaluate system performance using OTPA results and metrics

Audience

Administrator

Prerequisites

  • 1-0184 Managing Documents in Content Server (2 days) and 1-0185 Collaborating in Content Server (2 days) OR 1-0107-eL Using OpenText Content Server (6 hours)
  • and
  • 3-0187 Content Server Installation and Confituration (3 days)
  • 3-0188 Content Server Administration (5 days)
  • 3-0189 Content Server Business Administration
  • Pricing

    Format Currency Price
    Per Student at OpenText Site € - Benelux  1,400.00 
    Per Student at OpenText Site € - Germany  1,400.00 
    Per Student at OpenText Site AUD  1,600.00 
    Per Student at OpenText Site CHF  2,300.00 
    Per Student at OpenText Site GBP  1,100.00 
    Per Student at OpenText Site SEK  11,800.00 
    Per Student at OpenText Site SGD  1,600.00 
    Per Student at OpenText Site USD  1,790.00 

    Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

    Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

    Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

    Course & Workshop Calendar

    Below is a listing of all the currently available dates and locations for this course or workshop from OpenText.

    To register, please select the course you want to attend by clicking the "Add to cart" button.

    Date Course type Course name Language Location Price Add
    Dec 09, 2019  On-site  3-0128  Deutsch  Munich_Grasbrunn - Open Text 1,400.00  Add to cart
    Dec 09, 2019  On-site  3-0128  English  Ottawa, ON - OpenText 1,790.00  Add to cart
    Feb 10, 2020  On-site  3-0128  Deutsch  Munich_Grasbrunn - Open Text 1,400.00  Add to cart
    Apr 29, 2020  On-site  3-0128  Deutsch  Munich_Grasbrunn - Open Text 1,400.00  Add to cart