Your journey to success

Customer Support

Get expert product and service support to accelerate issue resolution and keep business flows running efficiently

Contact us

Overview

A person providing customer support at their company.

OpenText™ Customer Support has been delivering positive business outcomes to customers for more than 25 years. Product experts rapidly resolve urgent issues and keep solutions running at peak efficiency to maximize investments.

Benefits

Discover the advantages of OpenText Customer Support

  • Stay current

    Get the latest software updates and patches to ensure solutions never fall behind.

  • Maximize investments

    Get the most out of OpenText solutions with always on access to self-service resources and tools.

  • Get help 24/7

    Rely on rapid support responses to critical and serious service issues, regardless of deployment model.

  • Manage proactively

    Access additional support offerings to proactively manage solutions as organizational requirements shift.

  • Plan for the future

    Easily budget and plan for updates with a 5-year support lifecycle.

Service offerings

  • Prime Protect

    Explore the foundational support program for OpenText solutions which empowers customers to manage increasingly complex business processes.
  • Extended Support

    Get expert-level technical support and an escalation path to R&D for critical issues affecting product releases in sustaining maintenance.

  • TechConnect

    Connect OpenText technical experts with in-house service management and IT teams to optimize systems and processes.
  • TechConnect - Fax Solutions Edition

    Augment the expertise of in-house service and IT teams with OpenText experts in optimizing digital fax solutions.

Customer Support resources

Pay an OpenText Support invoice online

Learn more

OpenText Protect

Learn more

Prime Protect Fact Sheet

Read the data sheet