Services & Support

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Overview

Learn how OpenText Professional Services help deliver business success

Organizations need a great user experience that is available all the time, performs well and secures information while solving business challenges.

Leverage a team of certified OpenText™ consultants with more than 25 years of experience with the highest possible level of Information Management services.

How OpenText Services can benefit business

  • Strategic planning

    Realize business outcomes, beyond purely technical factors, and get the guidance to envision and drive future growth.

  • Single accountability

    Get a single team that is accountable to meet well-defined Service Level Agreements for customer success and satisfaction.

  • Market leading domain expertise

    Leverage a wide range of business and industry process expertise to deliver and extend solutions, while implementing supportable custom functionality and integration.

  • Flexible engagement model

    Work with a team of product certified specialists through the preferred method of engagement, whether in-region or remotely resourced.

  • Innovative problem solving

    Rely on Information Management services best practices and collaborative and direct access to OpenText Product Engineers to tackle any challenge.

  • Maximize adoption and proficiency

    Choose from virtual or classroom instructor-led training, workshops, and on-demand learning options to get training and certifications that optimize user adoption.

Service offerings

  • Strategy & Advisory Services

    Align business vision into an executable dynamic strategy to attain an intelligent, connected, secured enterprise.

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  • Customer Success Services

    Develop a custom success plan that defines clear goals, offers strategic road mapping and tracks the key metrics aligned with changing priorities.

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  • Consulting Services

    Maximize ROI with comprehensive enterprise software consulting offering strategic advice, support and solutions aligned to business objectives.

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  • Learning Services

    Leverage a comprehensive education program designed to meet the needs of all user levels and develop the technical know-how to meet challenges while boosting awareness, momentum and user adoption.

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  • Managed Services

    Select from a wide range of managed services that migrate, update, optimize or manage applications in the cloud, on-premises or hybrid environments for the compliance, security and availability businesses need.

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  • Premium Support and Flexible Credits Services

    Optimize your software experience with direct access to senior, dedicated Premium Support experts or with short-term support services through Flexible Credits.

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Leaders trust OpenText

See how customers are succeeding with OpenText services

See more success stories

Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model

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Linde improves data management and productivity with OpenText

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NAV consolidates customer communication platforms with OpenText

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Resources

Modernize to thrive

Read the guide

Partnering for the Information Advantage

Read the brief

Customer Success Services

Read the overview

5 best practices to maximizing your EIM investment

Read the blog

4 key areas for successful Information Management transformation

Read the blog

Convert resistance into support when implementing software

Read the blog

Managed services in the cloud

Watch the video

OpenText Advisory Services

Read the overview