The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life.
Discover the advantages of Experience Cloud.Read the position paper
Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.
Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.
Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service and communications.
Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.
Understand customer behaviors and emotions to continuously improve experiences, communications and the customer journey.
Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.
Experience Cloud helps organizations deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations.
Create, manage and deliver B2C, B2B and B2E headless experiences through all digital channels, such as websites, apps and kiosks.Learn more
Create, manage and deliver personalized, omnichannel and relevant business and customer communications.Learn more
Tailor experiences and communications using audience and data analytics to increase relevancy and conversion rates across the entire customer journey.Learn more
Create, collaborate, organize, search and reuse rich digital media, such as video, images, 3D and audio files, to deliver rich experiences and communications.Learn more
Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenuesLearn more
Augment existing technology stack with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application or CEM services.
Get an unmatched native portfolio of plug-and-play solutions that integrates with industry consolidated technology leaders to leverage a full breadth of functionality.
Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).
Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support and management, in one end-to-end SLA.
See how customers are succeeding with Experience CloudSee more success stories
nib targets customer communications with enhanced CCM platformLearn more
Jet Privilege boosts loyalty through a targeted, segmented personalization approachLearn more
Asurion boosts contact center efficiency and customer serviceLearn more
L’Oréal maximizes the impact of client communications with OpenTextLearn more