OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.
Integrate with both on-premises and cloud solutions to easily migrate individual elements to the cloud as dictated by business needs.
Get the only Microsoft Teams-compatible voice application that covers entire phone networks and delivers best-in-class voicemail, unified messaging, speech-enabled automated attendants and personal assistants.
Leverage a vendor-agnostic unified communication solution that integrates with almost any PBX, email system or contact center.
Discover the advantages of using CX-E Voice.Read the overview
Increase customer satisfaction and lower response times with tools, such as speech-recognition, IVR and personalized notifications to provide better and faster support.
Increase efficiency and call completion with voicemail delivery to email inboxes, transcription, and AI call routing based on location, schedule and calendar.
Allow staff to work anywhere with unified messaging systems, mobile and web clients, a remote agent call center and other powerful mobility features.
Improve compliance within regulated industries, such as healthcare, education, legal, finance and government, with secure end-to-end voice messaging.
Ties voicemail, email and fax together in one inbox and can be further enhanced with text-to-speech, voicemail transcription and secure messaging.
Provides staff with a single number enabling smart call forwarding, separated business and personal communications, inbound call screening, mobile number protection and more.
Offers end-to-end voice message encryption.
Offers staff speech enabled, hands-free/eyes-free access to calling, calendar, email, fax and voicemail, including an informative greeting integrated with your calendar.
Frees up staff with a full-featured automated attendant solution, including support for multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces and scheduled messages.
Delivers uniform call distribution (UCD), automatic call distribution (ACD), agent desktop control with screen pops, recording and reports in a tool for smaller teams.
OpenText offers deployment choice and flexibility for CX-E Voice.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
OpenText helps customers find the right solution, the right support and the right outcome.
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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See how customers are succeeding with CX-E VoiceSee more success stories
Large U.S. city government achieves mobility and ROI within one year with OpenText CX-E VoiceLearn more
Chicago’s premiere entertainment and expo center improves customer experiences, enhances employee mobility with OpenText CX-E VoiceLearn more
Top-ranked university supports 300,000 calls per month, enhances reliability and mobility with OpenText CX-E VoiceLearn more
Major California university deploys OpenText CX-E Voice to support 200,000 calls per weekLearn more
Largest tribal health organization connects 140,000+ patients to care with OpenText CX-E VoiceLearn more
Indiana school district serves diverse student body, increases productivity with OpenText CX-E Voice and OpenText XM FaxLearn more