OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.
Leverage the performance, scalability and easy integration of the “market-share leading CCM solution trusted by the largest enterprises globally.” 1
 IDC MarketScape, 2019
Deploy off-cloud, in public clouds or as a managed service, fully integrate with existing customer systems of record and support all communication types and digital channels.
Take personalization at scale to the next level with continual pragmatic innovation such as AI/ML assisted authoring, template rationalization and co-innovation with Google CDP.
Discover the advantages of using OpenText Exstream.Read the position paper
Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.
Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions.
Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.
Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.
Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.
Supports movement to the cloud with thin client and containerized design, author, edit and orchestrate capabilities.
Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.
Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.
Assured delivery allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
Integrates with any application, including ERP, CRM and the OpenText Experience Platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.
OpenText offers deployment choice and flexibility for Exstream
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
OpenText helps customers find the right solution, the right support and the right outcome.
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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See how customers are succeeding with OpenText ExstreamMore customer stories