Case Management
A capability of OpenText Core
Accelerate business processes and streamline how decisions are communicated
Overview
The OpenText™ Case Management capabilities automate end-to-end business processes to accelerate decisions within workflows and capture outcomes. Collecting content throughout workflows, Case Management generates structured and transactional outputs, such as sales quotes or contracts, driven by leading applications.
How OpenText Case Management can benefit business
Discover the advantages of using Case Management
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Enable faster decisions
Deliver a combined view of relevant content and data needed to drive related business processes to process participants.
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Increase productivity
Gather critical insight into processes and cases, tailor events and notifications and provide users with content-enriched processes accessible via multiple channels.
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Accelerate time to value
Quickly automate scenarios without code, scripting or other IT-dependent support using pre-configured templates for common business processes.
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Streamline information delivery
Author dynamic document generation systems and embed them within business processes to reduce steps and dependencies on non-integrated processes.
Features
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Data-driven process insights
Delivers real-time statuses and enables smarter, faster decisions with content and related case data. -
Turnkey business processes
Offers a growing library of templates for processes, including Purchase Requisitions, Sales Contracts and Request for Proposals (RFP).
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No-code case modeler
Gives end users the ability to build their own case frameworks using a no-code case modeler to enable faster, more flexible deployment. -
Process-driven document generation
Supports processes, such as supplier onboarding, sales quotes and contracts, which require dynamic document outputs.
Take advantage of OpenText and partner services
Deployment
OpenText offers deployment choice and flexibility for Case Management.
- Run anywhere and scale globally in the public cloud of your choiceOpenText Public Cloud (Multi-Tenant SaaS)
Professional Services
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Achieve rapid go-live through best practices and expertiseCore Content Starter Package
- Your journey to successOpenText Professional Services
- Drive deeper product adoption and richer engagementCustomer Success Services
- Plan strategically and execute tacticallyAdvisory Services
- Plan and deliver application upgrades and migrationsMigration & Upgrade Services
- Adapt new technologies and processesUser Adoption Services
- Accelerate the Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
Partners
OpenText helps customers find the right solution, the right support and the right outcome.
- Search OpenText's partner directoryFind a Partner
- Industry leading organizations that enhance OpenText products and solutionsStrategic Partners
- Build better software productsOEM Solutions
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoptionLearning Services
- Unlimited access to training with personalized tiers to fit your needsLearning Subscriptions
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion..
- Explore ideas, join discussions and networkOpenText’s forums
