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Presented in partnership with CIO, one of the world’s leading content experts for enterprise CIOs and business technology executives.

Celebrate the 2020 Voyager Award winners

The OpenText Voyager Awards recognize innovative customers who have leveraged Information Management solutions to improve efficiencies, redefine business models and transform industries.

Leveraging the Cloud for Document Management

ABB

As a leading global engineering firm “focused on the transformation of society and industry,” ABB has an extensive document library that supports its many projects, products and business units.

The organization had issues with engineering document control for its capital projects. This resulted in issues with delivery dates, quality and risk management. It needed a better solution to manage the complexity of its documentation and coordinate across a highly distributed organization and controlled exchange with its partners.

To solve this problem, the cloud has quickly become the preferred infrastructure for engineering content management. Cloud solutions provide the scalability, availability and operational simplicity necessary for optimizing content management.

ABB knew it had to move to the cloud; it was running up against the limitations of its legacy content management system. Document control engineering was costly and located in an on-premises environment. ABB decided to update by migrating to OpenText™ Content Suite and leverage the OpenText™ Managed Services Cloud. The solution also includes several other OpenText products, such as OpenText™ Extended ECM for Engineering, OpenText™ Brava!™ , OpenText™ Blazon™, PS Vertical Solution for EDM, Web Reports, and others.

The OpenText solution has delivered the improvements that ABB was seeking. The company now has control over access to documents, ensuring that the latest version is always the one that is distributed. By eliminating version control problems, ABB is ensured a single source of truth. The system also provides accurate and detailed document management. This functionality is critical, because ABB’s project contracts often involve fines for non-compliance when documents are missing or don’t accurately reflect the project.

The business benefits of the OpenText solution are compelling. To start, ABB was able to combine the functionality of two other applications in a single, efficient OpenText solution. It is also better able to manage its huge volume of documents, currently about 30TB, with millions of user requests per day. Compliance problems with document management requirements have been eliminated. It all adds up to a game-changing solution that enhances ABB’s operations.

Streamlining Processes to Serve the People

Department of Social Development, Republic of South Africa

Social transformation is a goal many countries would like to achieve. To accomplish it, however, requires effective government action. The Department of Social Development (DSD), Republic of South Africa, develops and monitors the implementation of social policy with the ultimate goal of reducing poverty as it provides assistance to the poor, the vulnerable and the excluded.

Leading the effort to apply technology to carry out this mission is Malesela John Mokoele, Director, Pre-Adjudications & Operations in the Chief Directorate: Social Assistance Appeals for the Department of Social Development. Mokoele is in charge of implementing OpenText technologies to support the organization’s critical processes.

Not long ago, inefficient, paper-based processes were holding back the organization. For example, DSD was taking more than 90 days to complete half of its appeal cases, causing its reputation and citizens to suffer. Now, all that has changed, thanks to an implementation of a comprehensive OpenText case management solution with local partner Faranani, using OpenText™ Captiva™, OpenText™ Documentum™ xCP and OpenText™ Documentum™ Records Management. The resulting solution greatly improved performance of critical processes for records management and administration.

By eliminating delays, the organization now adjudicates social assistance appeals quickly and accurately: 98% of cases are resolved on time, within 90 days, despite a 50% increase in workload. Litigation savings alone total ZAR 50 million ($3 million USD) over four years. What’s more, the agency has re-invested the resulting savings to improve services, including efforts to increase the awareness of applicants’ right to appeal.

Good intentions are fine, but a government agency’s ability to do good depends on its ability to execute. By giving vulnerable citizens a sense of dignity as well as confidence in government, the DSD is using technology to positively impact the world.

A Platform Approach to Resilience

Tata Power Delhi Distribution

Tata Power Delhi Distribution Limited (Tata Power-DDL), in its sustained efforts to establish credentials as a utility of the future, is investing in smart technology and constantly evolving its IT platforms.

Tata Power-DDL is moving ahead with the objective of transforming itself into a fully digital, networked utility by adapting the global trends of Going Green, E-Mobility, Smart Utility, Home Automation, Self-Healing System, Battery Based Energy Storage System, and more. The company is among a select group of utilities worldwide to implement ADMS technology suite with successful integration with other operational technologies.

Tata Power–DDL is a subsidiary of Tata Power (India’s Largest Integrated Power Company) as a Joint Venture initiative with Delhi State Govt to Distribute Power in North Delhi, part of the National Capital City of India, serving a populace of 7 million.

Said Samanta, “We wanted a platform where, with a very small effort, we could create a work process and deliver it in a very swift manner.”

By using OpenText™ Documentum™ to manage content for enterprise applications, Tata Power–DDL organized and preserved information, while making it easily accessible and secure. Tata Power-DDL also used OpenText™ Documentum™ Connector for SAP to integrate SAP applications and OpenText™ Documentum™ to enable rapid design and deployment.

As a result of these initiatives, Tata Power-DDL has achieved greater efficiency, which has led to better customer service. The company is able to connect new customers to electrical power much faster than before. Tata Power-DDL has reduced 19 steps to three and has achieved same-day turnaround by cutting connection time from 130 days to less than a day. These accomplishments have helped to increase India’s standing worldwide in ease of doing business.

In addition, Tata Power-DDL has implemented digital payments, customer self-service and a new mobile app. And, finally, thanks to digitization via Documentum, Tata Power readily adapted to the COVID-19 pandemic by offering remote access, online self-service and digital payments. In summary, Tata Power has built a resilient organization to serve fast-changing demands in a country undergoing rapid growth.

Transforming Cosmetics into a Digital Giant

L'Oréal

There’s a lot of talk about digital transformation, but what does it look like in the real world? How does it make companies better and consumers happier? Technology and cosmetics might not seem like the most natural of partners, but at L’Oreal, the two converge in digital marketing, where an ongoing initiative is transforming the world’s largest cosmetics purveyor into a digitally savvy beauty giant.

L’Oreal is comprised of four divisions selling 36 brands, including such well-known names as L’Oréal Paris, Maybelline and Lancôme across 150 countries. The company’s ambitious digital transformation initiative required a skilled leader, Chief Digital Officer Lubomira Rochet. Trained as an economist, Rochet has worked for Microsoft and Valtech. In 2019, she was named World Federation of Advertisers Global Marketer of the Year.

According to Rochet, “The strategy is to pivot towards being a digital-first business. The first big thing for us has been embracing e-commerce. As a business we have one obsession—to be customer-centric.” To get to know and better serve its billions of customers through digital channels, L’Oreal digitized and unified its marketing assets across all brands implementing a marketing backbone platform with OpenText™ Digital Experience Platform.

L’Oreal merged worldwide marketing asset silos with OpenText™ Media Management. The company organized the reuse of those assets to power marketing content factories and associate assets to products to boost marketing effectiveness. Media Management governs assets based on copyright information, localizing them for specific countries to serve the brands’ multichannel content and marketing strategy.

By rolling out this platform to 30 brands, L’Oreal is well on its way to accomplishing corporate-wide digital transformation, establishing closer relationships with its customers than ever before while ensuring brand equity and brand integrity.

Red Hat Shows Why a Flexible Supply Chain Matters

Red Hat

Supply chains typically aren’t top of mind when people think of what creates a successful company. But, a well-run, innovative supply chain can mean the difference between a business that barely gets by, and an extremely profitable one. Market conditions and customer behavior change faster than ever, and a company whose supply chain adapts quickly gains a significant competitive advantage.

That’s why we named Red Hat as the OpenText ReThinking Supply Chain Operations Award Winner. It built an agile, flexible supply chain ecosystem that is responsive to rapidly changing customer and market demands.

Red Hat, the world's leading provider of enterprise open source solutions, had an almost entirely manual process for order processing, with only a handful of its distributors electronically enabled.

To better support the company’s ambitious goals, Red Hat looked to automate its order-to-cash process. To help achieve this goal, it selected OpenText™ B2B Managed Services.

The solution and services from OpenText help Red Hat to manage the connections with Red Hat’s trading partners. Red Hat has included all of its distributors globally in an electronic order-to-cash process, and is now expanding this to new partner types, including cloud service providers and other third parties.

Led by Rob Drew, Manager of Information and Technology, and a global team of analysts, the company has implemented auto-booking and eliminated manual order management for 70% of North American suppliers. Forty percent of channel sales are also auto-booked. Orders can also now be booked up to minutes before the end of each quarter.

Enabling High-Performance Productivity from Anywhere

TDK-Micronas

TDK-Micronas is the center of competence for magnetic-field sensors and CMOS integration within the TDK group. TDK-Micronas has gained operational excellence in semiconductor manufacturing for sensors and actuators in more than 25 years of in-house production.

As a designer of integrated circuits, the company uses a variety of powerful software tools that enable engineers to complete their assignments. The most common technology platform is Linux workstations connected to local servers. When the COVID-19 crisis hit, the change to remote work happened overnight.

Support for seamless remote work is now mandatory for businesses. According to SHRM, 64% of employees are now working remotely. Working remotely is not going to end once the pandemic eases, as most management teams now accept it as a given.

Like other companies, when the COVID-19 pandemic hit, Freiburg, Germany-based TDK-Micronas needed to move quickly to support remote work seamlessly. Its engineers needed to work remotely with the same performance parameters as when they were working in the office; slow application execution would devastate productivity. But, their work carries huge application performance demands. For TDK-Micronas, the answer was to leverage OpenText™ Exceed™ TurboX (ETX).

Exceed TurboX is designed specifically to support the remote use of high-performance graphical applications and desktops. With this solution, engineers were able to simply move their office PCs to their homes and connect, with no noticeable drop in performance.

Paul Blenderman, manager of servers and infrastructure at TDK-Micronas, said, “Leveraging OpenText Exceed TurboX, and simply moving desktops to the home, engineers could continue R&D collaboration without any reduction in security or performance. With Exceed TurboX, TDK-Micronas is maintaining productivity to meet important project development schedules, even during these unprecedented challenges.”

The company experienced key benefits, including:

  • Faster application usage at remote locations with less data transmitted
  • Overall R&D times reduced with faster application access
  • Centralized administration and profile management
  • Improved security and IP protection and overall cost reduction

Exceed TurboX enabled TDK-Micronas to move to remote work seamlessly and without additional costs. The move required minimal effort from the IT team. Most importantly, work continued without noticeable interruption, enabling the company to meet its customer commitments.

Upgrading Proactive Threat Detection, Response

Webcor

Webcor, a large commercial construction company based in San Francisco, found that it faced many of the same cyber-threats that larger enterprises do but with limited internal resources to counter those threats.

It decided its best option was to leverage the expertise and experience of a managed services partner that would give it faster time-to-protection. Working with the OpenText Managed Security Services team, it has gone from having very limited security policies or procedures to a robust security environment.

Improving cyber resiliency is critical to nearly every business. With ransomware and malware attacks becoming common, security solutions that minimize the impact of an attack are necessary. The real cost of a cyberattack isn’t the cost of stopping it but the negative impact on productivity and operations.

Webcor started its partnership with OpenText by completing a full security risk assessment, which led to the development of a comprehensive solution that provides effective security and prevents lost productivity from cyberattacks or compromised data. The solution includes a managed threat detection and response service as well as proactive protection through OpenText’s threat hunting service, which spots suspicious activity more quickly, stopping attacks in their tracks.

The benefits of working with OpenText have been substantial. Webcor now has strong cyber protection that has demonstrably identified and stopped many threats or attacks before they impacted any systems. In addition, when the COVID-19 pandemic struck, the service positioned Webcor to meet the challenges of moving to a remote work environment better than most organizations.

“We were actually well positioned when the COVID pandemic hit because of the way we architected our infrastructure with OpenText,” said Allen Wooley, director of IT operations at Webcor. “We already had the connectivity and the security set up. We also built visibility through the Security Information and Event Management (SIEM) solution, which greatly enhanced our security posture here at Webcor.”

2020 Judges Panel

OpenText and CIO brought together a panel of industry experts to select this year’s 2020 winners:

Preston Gralla,
Author and Contributing Editor

An award-winning technology journalist for several decades, Preston has written about technology for numerous magazines and newspapers, including Computerworld, PC World, the Los Angeles Times and USA Today.

Aaron Goldberg,
CEO, Content 4 IT

A renowned industry and marketing analyst in the information technology industry, Aaron has spent more than 30 years working with senior executive management at IT vendors and with many IT professionals as well.

Stan Gibson,
Contributing Editor, IDG Strategic Marketing Services

An award-winning technology editor, writer and speaker, Stan’s past editorial positions include Executive Editor at eWEEK and PC Week, News Editor at Communications Week and Software Editor at Computerworld.