EnCase Training FAQ
Q. How do I register for training?
A list of upcoming courses can be found here. Fill out and submit the sign-up form and you will be contacted by a member of the EnCase Training team once your registration has been processed. Processing of registrations can take up to 2 to 3 business days. If you have pre-purchased or have received a training quote, please make sure to include the reference number or quote number. For questions, please email EnCaseTraining@OpenText.com or call +1-626-463-7966.
Q. What courses are covered by my Annual Training Passport?
Annual Training Passports cover unlimited EnCase classroom courses at OpenText training facilities, including, but not limited to, Pasadena, CA, Dulles, VA (Washington, DC) and Reading, UK. Passports also cover unlimited EnCase™ Training OnDemand courses and unlimited EnCase vClasses. Passports are not accepted at Authorized Training Partner locations or for onsite or private training classes.
Q. Are Annual Training Passports transferrable?
Each Annual Training Passport and OnDemand Annual Training Passport can only be assigned to one individual. However, Passports and OnDemand Passports can be transferred. Unused Passports and OnDemand Passports may be transferred at no cost. Fees will apply to transfer a Passport or OnDemand Passport that has been used. Please contact EnCaseTraining@opentext.com to request a transfer.
Q. What do I need to do to obtain my EnCE?
Once testing eligibility requirements are met, an EnCE application should be submitted to EnCaseCertification@opentext.com for review. Upon approval and payment of testing fees, testing instructions will be provided by the EnCase Training department.
Q. Is there a way to skip course prerequisites?
Some course pre-requisites can be waived based upon experience, related certifications and other training with approval from the Training department. Please request a waiver by submitting your curriculum vitae to EnCaseTraining@opentext.com for review. Waivers will not be approved for classes that have mandatory prerequisites.
Q. Is there any way I can get into a class that is already full?
Classroom and vClass courses have limited capacities, which cannot be exceeded. Registrants who sign up for a class that is full may be added to a waitlist. Upon availability, seats will be offered in the order that registrations are received.
Q. Can I reserve a seat in a course now and pay for it later?
Yes, you may register for the course you would like to attend and your seat will be held until the payment due date (21 days prior to the start of class). If you register for a class that will take place in less than 21 days, payment will be due immediately. Please contact EnCaseTraining@opentext.com to make payment.
Q. I registered for a class but have not heard anything back. What should I do?
Registrations can take 2 to 3 business days to process. You will be contacted either at the email address or the phone number you provided on the sign-up form. If you have not been contacted within 3 business days, please contact EnCaseTraining@opentext.comor call us at +1-626 463 7966.
Q. How do I access Training OnDemand courses?
Individuals must register for each EnCase Training OnDemand course in which they wish to be enrolled. Upon payment of tuition or acceptance of prepaid training programs, such as the Annual Training Passports, you will be provided login credentials to access the class lessons. Registration can take up to 2 to 3 business days to process.
Q. I am signed up for Training OnDemand. Can I get a physical copy of the manual?
You will be provided access to a digital manual. Physical copies of manuals can be requested for an additional charge by contacting the training department at the time of purchasing the course.
Q. Do I need to own EnCase software to attend training?
You are not required to purchase EnCase software before attending training. For classroom and vClass training, students will be provided a computer station or remote access to one running the applicable EnCase solution. For Training OnDemand students, lessons and practicals will be accessed through a portal.
Q. Is your training eligible for Continuing Professional Education (CPE) credit?
Yes, EnCase classroom and vClass courses are eligible for CPE credits. Students that complete classroom and vClass training will receive a certificate of completion and a CPE certificate. EnCase Training OnDemand courses do not qualify for CPE credits, but each student receives a certificate of completion after finishing the class. EnCase Training OnDemand course credit hours also qualify towards EnCE and CFSR certifications.
Q. How long are the classes?
Classroom and vClass courses range between 2 to 4 days in length (16 to 32 CPE credit hours). Training OnDemand lessons run the same length of time, however, the courses are self-paced. Individuals can review Training OnDemand lessons at their convenience during their 60-day enrollment period.
Q. How do I pay for my class?
Payment instructions will be provided with your registration confirmation. Accepted payment methods are credit card, wire transfer or check. We will also accept company purchase orders for invoicing.
Q. How late can I cancel from a class?
Enrollments can be cancelled at any time, however, a late cancellation fee will be charged should you cancel or reschedule attendance in a class 10 business days or less from the start of the class. Please email EnCaseTraining@opentext.com to cancel or change your registration.
Q. Is software included with the purchase of training?
Software is not included with the purchase of training, however, students will be given access to use EnCase software during training. Some discounts may apply if bundling software and training together. For more information on training and software bundles, contact Sales or call +1-626-229-9191.
Q. Can I get a transcript of the courses I have taken?
Please contact EnCaseTraining@opentext.com to request a record of your training history.
Q. Do you have a government rate or any discounts available?
Tuition prices are the same for all customers. Please contact EnCaseTraining@opentext.com to find out if any discounts or promotions apply.
Q. What courses are covered by my OnDemand Annual Training Passport?
OnDemand Annual Training Passports cover all available EnCase Training OnDemand courses. Each course may be taken one time and students will be enrolled for a period of 60 days. OnDemand Passports cannot be used for EnCase classroom or EnCase Training vClasses. OnDemand Passports are not accepted at Authorized Training Partner locations or for onsite or private training classes.