Services & Support

Customer Success Services

Unlock the full potential of your information management solution

Woman using her phone

Overview

Co-workers in a meeting

OpenText™ Customer Success Services helps you ensure your solution’s long-term success by extending its value and taking the guesswork out of the journey-planning process. Utilize a robust suite of capabilities to help empower your technical and business teams.

Cloud Success Subscriptions

Achieve a deeper strategic engagement by working with OpenText experts to develop a custom success plan that goes beyond purely technical factors. The program defines clear goals, tracks key metrics, and creates a strategic roadmap tailored to business outcomes.

  • Cloud Success Subscriptions Tiers

    Gain access to a variety of online resources, success management, and technical success to accelerate adoption, deliver tangible value, and ensure long-term success.

    Learn more about Cloud Success Subscriptions
  • Success Program Management

    Realize the full value of your investment with success planning, tailored workshops, executive sponsorship, and services orchestration—ensuring your OpenText solution is set up for success.

    Learn more about Success Program Management

Managed Services

Managed Services migrates, updates, optimizes, and manages applications in on-premises and other environments. Free up in-house IT to focus on your business’ core competencies while maintaining the compliance, security, and availability they need.

Value Optimization Services

Leverage a range of services so your staff can focus on important business initiatives. Take advantage of multiple consumption options—whether you want to adopt new technologies or have your solutions be completely managed—to get the full ROI.

  • Value+ Management Services

    Outsource the management of OpenText solutions so you can redirect your staff to optimize your solutions, drive their adoption, and derive business value from them.

    Learn more about Value+ Management Services
  • Mobile Device Hosting

    Get a highly accessible, secure, and supported framework that combines OpenText™ UFT Digital Lab with an OpenText environment and provides device hosting and support.

    Read the Mobile Device Hosting Service overview

Leaders trust OpenText

See how customers are succeeding with OpenText services

See more success stories
DHFL Pramerica Life Insurance logo

DHFL in India turns to OpenText for enterprise-wide digital transformation

Learn more
PJM Interconnection logo

PJM Interconnection Strengthens ECM stance

Learn more
Pharmascience logo

Pharmascience reduces SOP deviations with OpenText enterprise content management

Learn more

Resources

Customer Success Services

Read the service overview

Cloud Managed Services

Read the services overview

Optimize Assist Program service catalog

Read the catalog

Announcing OpenText cloud success subscriptions

Read the blog

Introducing L.O.V.E. by OpenText

Read the blog

An important step in your digital transformation journey

Read the blog

OpenText™ Adoption Strategy Development FasTrak

Read the service overview

Accelerate the cloud journey

Read the infographic