Content services platforms build on the strengths of Enterprise Content Management (ECM) platforms to integrate content lifecycle management, information access and governance further into business processes.
Content-focused tasks, such as document and records management, data capture and indexing, classification, workflow management, version control and analytics are applied to content stored within the native repository or to information housed in external repositories and systems. When selecting the best content services platform, look for a system that offers multiple user interfaces to make it easy for users to work with content from whichever device or system is most efficient for their needs.
OpenText Content Suite overview
OpenText™ Content Suite is a new generation content services platform that facilitates and manages the flow of information across the enterprise. Content Suite provides the infrastructure for secure, compliant management of content throughout its lifecycle, while enhancing usability and productivity.
Content Suite can be deployed either on-premises or via flexible public, private or hybrid cloud models to offload the infrastructure investment and focus on strategic projects.
OpenText Content Suite features
Secure document management
Offers secure, audited, enterprise-wide control over any type of content, from contracts and engineering drawings to system reports, emails, images and much more. Uses robust metadata and localization capabilities to provide quick access to reliable information. Leverages built-in graphical workflow tools to ease document processing for both administrators and end users.
Simple, responsive user interface
Provides intuitive, role-based views on desktop, tablet and mobile with the responsive Smart View user interface to tailor the experience to the needs of business users. Offers easy integration to other applications with extensive RESTful APIs and more than 50 pre-built widgets.
Mobile access to content
Brings the familiar styling and experience of the Smart View to mobile with OpenText™ Content Server Mobile, enabling knowledge workers to switch seamlessly between devices when working across PCs, tablets and smartphones. Allows users to view, publish or download documents, process workflows, share links to content with colleagues and more.
Content in context
Simplifies deployment and frees up valuable IT resources with pre-built templates in Connected Workspaces that aggregate content, data, people and tasks related to a common business project or case. Ensures content is seamlessly available to those who need it, when they need it, with governance policies automatically applied in the background. Easily integrates to lead applications via Extended ECM.
Intelligent enterprise capture
Captures documents and data from paper, electronic files and other sources and transforms it into digital content delivered directly into enterprise content management solutions and business processes. Manages the flow of inbound volumes of paper documents and converts them into actionable and manageable electronic formats with OpenText Imaging Enterprise Scan. Automates content ingestion to speed up information routing to the right users and system in the organization by adding OpenText™ Intelligent Capture solutions.
Easy access and collaboration
Integrates tools, such as blogs, wikis, activity feeds, discussions, forums and comments, to enable effective teamwork. Ensures documents remain secure in Content Server while users create, co-author and edit content through direct integration to Office Online. Collaboration can be further complemented with the addition of Extended ECM integration to Microsoft Teams and Groups.
Work effectively in the cloud
Adds secure, easy, cloud-native sharing and collaboration capabilities with OpenText™ Core Share. Uses bi-directional synchronization between Content Suite, Extended ECM and Core Share to ensure that everyone with permission has access to the most up-to-date version of a document, while adhering to corporate security, compliance and privacy protocols.
Manage the content lifecycle
Provides a common records management service, OpenText™ Records Management, to ensure both digital and physical content adheres to retention, disposition or destruction guidelines in accordance with internal policies and external regulations.
Protects critical historical information within a secure, centralized archive, OpenText™ Archive Center, that leverages familiar search criteria and metadata to find and retrieve desired information from large volumes of stored files in seconds. Guarantees all documents are safely stored for years, yet instantly available when needed.
Customer success stories
Content Suite benefits
Complete, secure document lifecycle management
Enterprise-wide control over any type of content with comprehensive security and privacy.
Connect to business processes
Improve process efficiency by automating manual tasks and integrating content to lead applications.
Increase user adoption
Offer users an intuitive experience that empowers them with the information they need, when and where they need it, and with the context to use it effectively.
Collaborate more effectively
Seamlessly share and collaborate on content, both inside and outside the organization.
Improve Information Governance
Automate the classification of both structured and unstructured information.
Scale quickly and easily
Reduce expenses with a scalable repository designed to manage high volumes of content at all stages of the lifecycle.
Read the Forrester Wave: ECM Content Platforms, Q3 2019