skip to main content

Digital Process Automation

Optimize processes with insight, automation and data-driven decision making

Contact us

What is digital process automation?

Learn how OpenText helps organizations gain an information advantage with digital process automation.

Digital Process Automation (DPA) software helps organizations transform into digital, data-driven businesses through automation. It enables the automation of repetitive tasks, process orchestration across multiple systems and empowers workers to make data-driven decisions, while simultaneously providing a flexible platform for rapidly building user-centric applications.

Process automation software is used to automate processes as part of wider digital transformation initiatives. It creates opportunities to re-engineer processes around customer needs, deliver seamless customer and employee experiences and quickly adapt to changing expectations while improving efficiency and managing risk.

OpenText Digital Process Automation platform overview

With less IT involvement, the OpenText™ Digital Process Automation platform, OpenText™ AppWorks™, maximizes the value of information and ensures governance with automated business processes, better decision-making and improved employee, partner and customer experiences.

The low-code application development environment in AppWorks enables business and technical users to rapidly build, iterate and deploy process-centric and case management applications that improve efficiency, optimize employee skills and provide business insight while easily integrating with other lead applications and systems of record.

Available on-premises and in the cloud, OpenText™ AppWorks™ Cloud Edition makes it easy and cost effective to implement, maintain and update digital process automation applications.

Forrester names OpenText a Leader

The Forrester Wave: Software For Digital Process Automation For Deep Deployments, Q2 2019.

Download now

What's new in Digital Process Automation

Simplify deployments and upgrades with cloud-native architecture

Integrate with Robotic Process Automation tools

Shorten development projects with solution accelerators

Learn more about the new Digital Process Automation features in the launch blog.

OpenText Digital Process Automation platform features

  • Rapidly build business applications

    Speeds the development of case and process-driven applications with low-code, drag-and-drop components, reusable building blocks and accelerators to build and deploy solutions more easily.

  • Intelligently automate workflows

    Combines automation and AI to predict future states, trigger processes and assist workers based on data to best serve business needs and meet customer expectations.

  • Automate and optimize ad-hoc processes

    Transforms work involving complex interactions between people, content, transactions and workflows across multiple systems to help workers ensure the best decision or action is taken.

  • Gain realtime insight

    Provides visibility into realtime operations data through analytics, process monitoring and reporting to optimize activities and meet business objectives.

  • Seamlessly integrate information into processes

    Digitizes, connects and unifies enterprise information with the OpenText portfolio, other business applications and diverse systems to make all information accessible to digital process applications.

  • Run anywhere

    Deploys and runs anywhere with a cloud-native platform that vastly simplifies updates and accelerates the introduction of new features to end users.

Customer success stories

OpenText Digital Process Automation platform benefits

  • Delight customers

    Put customers at the center of every transaction and exceed expectations with timely, proactive service in the channels in which they prefer.

  • Eliminate the white space between processes

    Remove disconnected or manual processes that often fill gaps between steps in a business workflow or customer interaction.

  • Empower people for data-driven work

    Use the organization’s data, and data from third-party resources, to automate repetitive processes and guide knowledge workers through complex tasks.

  • Lower risk and gain consistency

    Combine automation and artificial intelligence to separate low and high-risk activities to optimize the use of scarce resources.

  • Enable access from any device, any where, any time

    Efficiently build, deploy and manage case and process-driven applications to enable a mobile workforce.

  • Build applications faster, at lower cost

    Empower business experts to quickly build applications and reduce reliance on IT using low-code.

OpenText Digital Process Automation solutions

Read the 2019 Forrester Wave: Software for Digital Process Automation report