Digital Process Automation Software
Optimize processes with insight, automation and data-driven decision making
The Information Advantage is Digital Process Automation
Gain Forrester’s insights into how OpenText provides a DPA offering that is “comprehensive for content-centric automation and case management.” Discover their most significant providers and how they stack up.
What is digital process automation?
Digital Process Automation (DPA) delivers and supports a variety of process-driven applications that address complex business needs, while simultaneously providing a flexible platform for rapidly building and deploying customer-centric applications. It is often used to automate processes as part of wider digital transformation initiatives.
OpenText Digital Process Automation
Digital Process Automation enables organizations to transform into digital, data-driven businesses through automation. It creates opportunities to re-engineer processes around customer needs, deliver seamless customer and employee experiences and quickly adapt to changing customer expectations while improving operational efficiency and managing risk.
What’s new in Digital Process Automation
Increased developer agility to build faster
Simplified deployment and management
Learn more about the new Digital Process Automation features in the launch blog
OpenText Digital Process Automation features
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Low-code development
Speed the development of case and process-driven applications with low-code, drag-and-drop components, reusable building blocks and pre-built accelerators to build and deploy solutions more easily.
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Dynamic case management
Transform knowledge-driven work involving complex interactions between people, content, transactions and workflows across multiple systems of record to support a diverse range of use cases.
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Intelligent automation
Use automation and artificial intelligence (AI) to predict future states and trigger processes based on data. Combine automation with data-driven knowledge work to best serve business needs and customer expectations.
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Business rules management
Allow business users to own and manage business rules for faster development and easier maintenance, enabling organizations to respond more rapidly to changing market conditions.
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Run anywhere–on or off cloud
Deploy and run anywhere with a cloud-native platform that vastly simplifies updates and accelerates the introduction of new features to end-users.
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Enterprise integrations
Leverage a common information layer to make information from all systems of record accessible to digital process automation applications.
Customer success stories
As we continue to build new digital experiences online, we really want to re-purpose content rapidly in ways that we couldn’t in the past. Having content readily available in Media Management makes it much easier to find, repurpose, and build out those beautiful digital experiences.
Now that we have the OpenText Extended ECM solution integrated with SAP Business Suite on HANA, we have much better control of the transactional data on one hand and transactional documents on the other hand.
Our customers demand a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach using OpenText AppWorks and OpenText Content Suite has helped us manage our rapid growth while continuing to scale our high-level of customer service.
What are the benefits of digital process automation software?
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Delight customers
Put customers at the center of every transaction and exceed expectations with timely, proactive service in the channels in which they prefer.
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Empower people for data-driven work
Use the organization’s data—and data from third-party resources—to automate repetitive processes and guide knowledge workers through complex tasks.
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Shut down the "white space" between business processes
Eliminate disconnected processes or manual processes that often fill gaps between steps in a business workflow or customer interaction.
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Lower risk and gain consistency
Use automation and artificial intelligence to separate low risk activities from high risk and optimize the use of scarce resources.
Digital process automation solutions
OpenText digital process automation applications address specific business problems across the enterprise. All of these applications are easily customizable and extensible using the low-code application development environment in OpenText AppWorks and benefit from AppWorks enterprise integrations.
Learn how to build and deploy digital business applications at digital speed with AppWorks
Have questions? Contact us