Digital Process Automation
Optimize processes with insight, automation and data-driven decision making
What is digital process automation?
Digital Process Automation (DPA) software helps organizations transform into digital, data-driven businesses through automation. It enables the automation of repetitive tasks, process orchestration across multiple systems and empowers workers to make data-driven decisions, while simultaneously providing a flexible platform for rapidly building user-centric applications.
Process automation software is used to automate processes as part of wider digital transformation initiatives. It creates opportunities to re-engineer processes around customer needs, deliver seamless customer and employee experiences and quickly adapt to changing expectations while improving efficiency and managing risk.
OpenText Digital Process Automation platform overview
With less IT involvement, the OpenText™ Digital Process Automation platform, OpenText™ AppWorks™, maximizes the value of information and ensures governance with automated business processes, better decision-making and improved employee, partner and customer experiences.
The low-code application development environment in AppWorks enables business and technical users to rapidly build, iterate and deploy process-centric and case management applications that improve efficiency, optimize employee skills and provide business insight while easily integrating with other lead applications and systems of record.
Available on-premises and in the cloud, OpenText™ AppWorks™ Cloud Edition makes it easy and cost effective to implement, maintain and update digital process automation applications.
Forrester names OpenText a Leader
The Forrester Wave: Software For Digital Process Automation For Deep Deployments, Q2 2019.
Download nowWhat's new in Digital Process Automation
Next-generation case management to automate dynamic, ad-hoc processes
Cloud-native to simplify deployments and upgrades
Enhanced search to streamline contract authoring
Application accelerators to shorten development projects
OpenText Digital Process Automation platform features
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Rapidly build business applications
Speeds the development of case and process-driven applications with low-code, drag-and-drop components, reusable building blocks and accelerators to build and deploy solutions more easily.
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Intelligently automate workflows
Combines automation and AI to predict future states, trigger processes and assist workers based on data to best serve business needs and meet customer expectations.
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Automate and optimize ad-hoc processes
Transforms work involving complex interactions between people, content, transactions and workflows across multiple systems to help workers ensure the best decision or action is taken.
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Gain realtime insight
Provides visibility into realtime operations data through analytics, process monitoring and reporting to optimize activities and meet business objectives.
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Seamlessly integrate information into processes
Digitizes, connects and unifies enterprise information with the OpenText portfolio, other business applications and diverse systems to make all information accessible to digital process applications.
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Run anywhere
Deploys and runs anywhere with a cloud-native platform that vastly simplifies updates and accelerates the introduction of new features to end users.
Customer success stories
OpenText supports the operations of South African National Parks to enable us to meet our mandate of biodiversity conservation and to achieve our vision of having a connected society.
Now that we have the OpenText Extended ECM solution integrated with SAP Business Suite on HANA, we have much better control of the transactional data on one hand and transactional documents on the other hand.
As we continue to build new digital experiences online, we really want to re-purpose content rapidly in ways that we couldn’t in the past. Having content readily available in Media Management makes it much easier to find, repurpose, and build out those beautiful digital experiences.
Our customers demand a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach using OpenText AppWorks and OpenText Content Suite has helped us manage our rapid growth while continuing to scale our high-level of customer service.
OpenText Digital Process Automation platform benefits
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Delight customers
Put customers at the center of every transaction and exceed expectations with timely, proactive service in the channels in which they prefer.
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Eliminate the white space between processes
Remove disconnected or manual processes that often fill gaps between steps in a business workflow or customer interaction.
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Empower people for data-driven work
Use the organization’s data, and data from third-party resources, to automate repetitive processes and guide knowledge workers through complex tasks.
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Lower risk and gain consistency
Combine automation and artificial intelligence to separate low and high-risk activities to optimize the use of scarce resources.
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Enable access from any device, any where, any time
Efficiently build, deploy and manage case and process-driven applications to enable a mobile workforce.
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Build applications faster, at lower cost
Empower business experts to quickly build applications and reduce reliance on IT using low-code.
OpenText Digital Process Automation solutions
Read the 2019 Forrester Wave: Software for Digital Process Automation report
Resources
- Announcing OpenText CE 21.2 for Digital Process Automation
- OpenText named a leader in latest Forrester Wave: Software for Digital Process Automation for Deep Deployments Q2 2019 blog
- Gain a competitive edge through automation, information and insight webinar
- The business value of low-code application development executive brief