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Digital Process Automation Software

Optimize processes with insight, automation and data-driven decision making


The Information Advantage is Digital Process Automation

Gain Forrester’s insights into how OpenText provides a DPA offering that is “comprehensive for content-centric automation and case management.” Discover their most significant providers and how they stack up.

Learn why OpenText is a leader


What is digital process automation?

Digital Process Automation (DPA) delivers and supports a variety of process-driven applications that address complex business needs, while simultaneously providing a flexible platform for rapidly building and deploying customer-centric applications. It is often used to automate processes as part of wider digital transformation initiatives.

OpenText Digital Process Automation

Digital Process Automation enables organizations to transform into digital, data-driven businesses through automation. It creates opportunities to re-engineer processes around customer needs, deliver seamless customer and employee experiences and quickly adapt to changing customer expectations while improving operational efficiency and managing risk.

OpenText™ digital process automation helps organizations transform into digital, data-driven businesses through automation. With less IT involvement, OpenText™ AppWorks™ automates complex business processes, enables better decision-making, and improves employee, partner and customer experiences.

What’s new in Digital Process Automation

  • Increased developer agility to build faster

    Increased developer agility to build faster

  • Simplified deployment and management

    Simplified deployment and management

Learn more about the new Digital Process Automation features in the launch blog

OpenText Digital Process Automation features

  • Low-code development

    Speed the development of case and process-driven applications with low-code, drag-and-drop components, reusable building blocks and pre-built accelerators to build and deploy solutions more easily.

  • Dynamic case management

    Transform knowledge-driven work involving complex interactions between people, content, transactions and workflows across multiple systems of record to support a diverse range of use cases.

  • Intelligent automation

    Use automation and artificial intelligence (AI) to predict future states and trigger processes based on data. Combine automation with data-driven knowledge work to best serve business needs and customer expectations.

  • Business rules management

    Allow business users to own and manage business rules for faster development and easier maintenance, enabling organizations to respond more rapidly to changing market conditions.

  • Run anywhere–on or off cloud

    Deploy and run anywhere with a cloud-native platform that vastly simplifies updates and accelerates the introduction of new features to end-users.

  • Enterprise integrations

    Leverage a common information layer to make information from all systems of record accessible to digital process automation applications.

Customer success stories

What are the benefits of digital process automation software?

  • Delight customers

    Put customers at the center of every transaction and exceed expectations with timely, proactive service in the channels in which they prefer.

  • Empower people for data-driven work

    Use the organization’s data—and data from third-party resources—to automate repetitive processes and guide knowledge workers through complex tasks.

  • Shut down the "white space" between business processes

    Eliminate disconnected processes or manual processes that often fill gaps between steps in a business workflow or customer interaction.

  • Lower risk and gain consistency

    Use automation and artificial intelligence to separate low risk activities from high risk and optimize the use of scarce resources.

Digital process automation solutions

OpenText digital process automation applications address specific business problems across the enterprise. All of these applications are easily customizable and extensible using the low-code application development environment in OpenText AppWorks and benefit from AppWorks enterprise integrations.

Learn how to build and deploy digital business applications at digital speed with AppWorks

Have questions? Contact us