CEM software features
Customer success stories
What are the benefits of CEM software?
Design and implement customer experiences that engage customers engage and build closer relationships by continuously evolving, refining and improving their experience.
Integrated system of engagement
Drive value across the organization by automating the creation and distribution of information, media, customer contact programs and more in one solution.
Ensure the entire customer journey is addressed through complex data manipulation and sophisticated data integrity and governance capabilities—even within heavily regulated industries.
Speed time to market
Get to market up to 85% faster with powerful content management, customization and integration tools as well as powerful collaboration workflows.
Automate and optimize customer engagement
Personalize customer experience automatically and at scale to improve customer engagement and return on investment.
Insight out of the box
Gain insight from all data created within each customer journey to continuously improve your customer experience capabilities with embedded advanced analytics.
CEM Software Products
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Gartner Magic Quadrant for Web Content Management, Mick MacComascaigh, Jim Murphy, 30 July 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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