VIM Bots : Chatbots for VIM and SAP
By Spotline, Inc
VIMBots solution allows any customer using SAP and VIM to instant augment their Accounts Payable and Procurement teams with a virtual digital assistant to reduce their workload as well as provide excellent customer support to their suppliers. There is no need for any servers to be provisioned – the solution is offered as a subscription service.
A small ABAP add-on will be installed on the SAP system which provides the data that is needed that bot can use to answer the questions from suppliers.
If the conversation requires a human to intervene, the bot can gracefully transfer the conversation to a human agent. If you have a shared services team, they will love this as it will make their life much easier by not having to respond to same repetitive questions from so many suppliers.
The VIM Bots solution is a secure SaaS offering requiring no new hardware. For customers who want to run this within their system landscape, an on-prem version is also supported. For more details see www.vimbots.com.