Xentrax In. is a veteran provider and integrator of workforce optimization (WFO) software solutions for the Contact Center. Since 1986, we have been implementing the Qfiniti WFO and Customer Experience product line into customer focused enterprises from myriad industries helping to drive business success through operational efficiencies and increased customer lifetime value. Our "boutique" approach provides our customers with a more engaging, customer focused alternative to the traditional "big box" vendors, and it's our dedicated focus and specialization that powers our expertise and experience.
|Product focus||CEM - Qfiniti|
|Type of partnership||Reseller;Support|
|Industry focus||Financial Services;Insurance;Retail;Telecommunications;Utilities;Healthcare;Public Sector;Travel|
Products and Services Overview
Xentrax is an OpenText Platinum Partner offering the the Qfiniti WFO suite of solutions consisting of: - Qfinti Observe Voice and Screen - Qfiniti ICE [Interaction Control Element] - Qfiniti Optimize - Qfiniti Advise - Qfiniti AutoScore - Qfiniti Survey - Qfiniti Expert - Qfiniti Workforce - Explore In addition to a reseller of the OpenText Qfiniti and Explore product line, Xentrax is a certified full service OpenText Partner including offering implementation, integration, training and on-going support services.
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