Improve network uptime, uncover new market opportunities and reduce customer churn with OpenText Telecommunications solutions
Customers are fickle, ready to jump to a competing provider if service needs and individual preferences are not anticipated and met.
Network and service downtime
Providers must quickly identify and address service risks and inefficiencies to meet customers’ expectations for high-quality, around-the-clock services.
Learning from successes and failures
Disparate types of data and siloed repositories make it challenging to unlock business insights and improve decision making to boost profit margins and service quality.
Complex regulatory requirements
Providers must reduce regulatory operations costs and non-compliance risk, without impacting service delivery and customer care.
Customer success stories
OpenText Telecommunications solutions benefits
Improve subscriber satisfaction and retention
Build customer loyalty
Enable predictive maintenance for increased uptime
Optimize performance of high-value assets while reducing maintenance costs
Improve visibility and decision making
Break down information siloes for real-time visibility into all operations
Streamline regulatory compliance
Gain efficiencies with automation and improved processes
OpenText Telecommunications solutions
Transform customer data into relevant, insightful communications
Enable data-driven decision making to accelerate productivity
Ingest large volumes of different data to gain insights
Perform predictive maintenance and boost asset performance management
Enhance subscriber engagement with customer insight
Uncover opportunities for cross-selling and upselling
Increase uptime of high-value assets
Contact us to speak with a member of the Telecommunications team