60 percent of respondents to a survey on the topics of customer personalization and AI and machine learning in finance say their front and back office systems are not aligned to deliver optimal customer service.1
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AI and Information Paving the Path to Personalization
Learn how artificial intelligence (AI) in banking customer service provides the optimized and personalized experiences today’s customers demand. The white paper, AI and Information Paving the Path to Personalization, reveals that many financial institutions struggle to successfully deliver on the goal of personalized services to stay competitive and relevant.
Get the white paper to find out why and learn how financial institutions are tackling:
AI’s impact and challenges
Personalization of customer service
Customer onboarding and system alignment
Information leverage, governance and security
1 AI and Information Paving the Path to Personalization, Finextra Research, 2019
