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Address the Top 5 Roadblocks to Optimal Omni-Channel Experiences

The nexus of mobile, social, cloud, and the contact center is radically reshaping the ways in which companies conduct business today. Nowhere is this upheaval more apparent than in omni-channel customer experiences.

Are any of these roadblocks impeding your omni-channel customer experience?

  • Weak top-down strategies
  • Disparate content, channels and systems
  • Internal process inefficiencies
  • Supply chain misalignment
  • Lack of funding

Learn how to overcome these common roadblocks and expedite your path to conduct an optimal, unforgettable omni-channel experience in the webinar on demand: Driving Change: Addressing 5 Roadblocks to Omni-Channel Engagement.

You’ll hear experts from 1to1 Media, Peppers & Rogers Group, and OpenText discuss how to drive a customer-centric culture, integrate your digital content lifecycle and digital supply chain, and stitch together the entire omni-channel customer journey from end to end.

Featured Speakers:

Mila D'Antonio
Editor-in-Chief, 1to1 Media

Don Peppers
Best-Selling Author and Founding Partner, Peppers & Rogers Group

Marci Maddox
Senior Director, Product Marketing, OpenText

Watch the Webinar on Demand

Driving Change: Addressing 5 Roadblocks to Omni-Channel Engagement

Duration: 1 hour